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Information Technology

Zoom Webinars: Change in License Request Process

July 31, 2020

In preparation for the upcoming fall semester and to accommodate growing demand, UMass Amherst is changing the way Zoom Webinar licenses are distributed.

  • As of July 31, 2020, currently assigned Zoom webinar licenses will no longer work.
  • Starting on Tuesday, August 4, 2020, you can use the IT Service Portal to request Zoom Webinar licenses for individual events.
  • Please place your request no later than 14 days prior to your scheduled event.
  • The license will be applied approximately 14 days prior to the event (weekends and holidays will be the next business day).
  • After the conclusion of the event, you will retain the webinar functionality for 48 hours to download any cloud recordings and obtain webinar reports.

Per-event webinar licenses are available at no additional cost, but are subject to availability. Additionally, you can request IT support for your webinar for a fee (subject to availability).

Departments that require a dedicated webinar license can request purchasing information from UMass Amherst IT. Dedicated webinar licenses are available in a number of audience capacities beyond the 500 seat capacity. These licenses are sold as a 12-month subscription. Please email for purchasing and pricing information.