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Information Technology


Intermittent SPIRE Slowness & Availability Issues - Mon., 2/8

February 2, 2021

On Monday, February 8, 2021, UMass Amherst Information Technology (IT) is investigating reports of intermittent SPIRE slowness and availability issues. If you are experiencing problems accessing other IT Services, please contact IT User Services at 413-545-TECH (8324) or

Planned Maintenance: Campus Wireless Networks – Fri., 1/29 & Sat., 1/30

January 30, 2021

In preparation for the start of the spring semester, campus wireless networks (UMASS, eduroam, UMASS-DEVICES) will be intermittently unavailable between 6:00 and 7:00 a.m. on Friday, January 29 and Saturday, January 30, 2021 while UMass Amherst technical teams perform emergency maintenance.

Members of the campus community are encouraged to contact IT User Services (413-545-TECH or if they experience wireless issues outside these maintenance windows.  

Upcoming Changes to Our Electronic Mailing List Service - Spring 2021

January 29, 2021

UMass Amherst electronic mailing lists (a.k.a. listservs) will undergo a few exciting changes this spring. Here's a sneak peek:

Spring 2021: What's New from IT?

January 28, 2021

Whether you are returning to campus or continue to teach, learn, or work remotely, UMass Amherst Information Technology (IT) welcomes you back. Here are a few changes and updates you may find useful as you start the spring semester.

For more resources, see the Spring 2021 Technology Resources homepage.

Auto-Transcription Feature Now Available in Zoom

January 28, 2021

In Zoom at UMass Amherst, you now have the option to display automatically generated live captions. This feature must be enabled by the meeting host.

To turn on Live Transcript as a meeting host:

  1. Click the CC icon on the right side of the control bar at the bottom of the window
  2. Click Enable Auto-Transcription

To change settings for the display of captions as a meeting participant, hover over the CC icon and click the small up arrow.