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UPDATE: Telephone Service Now Available in Select Campus Buildings - Wed., 7/6

July 6, 2016

5:45 p.m.
UMass Amherst IT identified and implemented a solution for the specific issue affecting some telephones on the southern end of campus today. To ensure uninterrupted service and address any other issues that may arise, we will continue to test and monitor the system for the remainder of the week. If you have any problems or concerns with your telephone or telephone service, please call the UMass IT Help Center at 545-TECH (8324) or email

Moodle Unavailable from 7 a.m. - Th., 7/7

June 23, 2016

Moodle will be unavailable on the morning of Thursday, July 7, 2016 beginning at 7:00 a.m. for up to five hours, while we perform a scheduled upgrade to Moodle 3.0. If you experience problems with Moodle after the scheduled maintenance period, please contact the IT Help Center.

This upgrade continues to make Moodle more usable and efficient. For more details on the upgrade, see: Moodle 3.0 Highlights.

IT Staff Leadership Group Hosts High School Technology Field Trip

June 10, 2016

The IT Staff Leadership Group recently hosted 29 Amherst Regional High School freshman and sophomore students for a technology field trip on the UMass Amherst campus. The goal was to give students experience on campus, highlight technology use and share related learning and employment opportunities.

Read the full article here:

We're Hiring: Undergraduate Help Center Consultants

June 9, 2016

IT User Services is looking to hire new IT Help Center Student Consultants. Applicants should be advanced computer users, who are comfortable talking about software and technology. Previous customer service, call center, or technical support experience is helpful.

Submit Your IT Computer Classroom Software Requests by 6/1/16

May 24, 2016

Requests for specialized software or software upgrades in IT Computer Classrooms for the entire 2016-2017 academic year are due by Wednesday, June 1, 2016.

Please submit your software requests to

In your email, include the: