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Information Technology


UPDATE: Administrative Telephone Service Now Available - Tue., 3/29

March 29, 2016

UPDATE: The administrative telephone issues have been resolved. If you experience any problems, please contact the IT User Services Help Center (413-545-9400 or 5-TECH from on-campus, or email

Campus Community IT Security Alert - Phishing

March 27, 2016

Last night a fake message (phish) was sent to many people that purported to be from Julie Buehler. It had several signs that are common in phishes, including:

1. An attempt to stop the recipient from thinking. This is usually done by seeming to be from a person of authority, instilling a sense of urgency, and appearing legitimate through style and branding.

2. An attempt to gain sensitive information – in this case, it was asking the user to log in with their UMass username and password.

Info Security Update - Sun., 3/27

March 27, 2016

In response to recent security threats, we have tightened controls at the campus network border. 
If you experience device (such as printer or fax) issues as a result, it is important that you contact IT User Services, 413-545-TECH (8324) or Please provide your name, a cell phone number where we can reach you, and your location.

Information Security Incident - Th., 3/24

March 24, 2016

The university is investigating an information security incident in which a hate-filled, racist and anti-Semitic flyer was distributed to networked printers and fax machines at several locations on campus.

SPIRE Unavailable from 8:00 a.m. - Sat., 3/26

March 22, 2016

SPIRE will be unavailable from approximately 8:00 a.m. to noon on Saturday, March 26, 2016 while we perform routine maintenance. Note: Transcripts cannot be processed during this time.

If you experience problems with SPIRE after this maintenance window, please clear your browser's cache before contacting the IT Help Center during normal business hours (Monday - Friday, 8:30 a.m. - 5:00 p.m.).