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Information Technology

Check Your Junk Email for Miscategorized Items

July 9, 2020

As the campus transitioned to remote work, teaching, and learning, members of the university community rely more on email for important, time-sensitive announcements and other information. 

UMass Amherst Information Technology (IT) is receiving reports that our spam filtering software may incorrectly categorize some messages as junk. This is likely due to the increased volume of emails sent on a daily basis. We recommend that you: 

  • Check your Junk Email folder regularly.
  • Mark important or miscategorized items as not junk. This will alert our spam filtering to sort those conversations and senders properly in the future.
  • Add the Junk Email folder to your favorites to more easily see when new messages have been categorized as junk.


Marking messages as not junk

Outlook Web App (outlook.office.com)

  1. View your Junk Email folder by clicking Folders on the left side of the window, and then Junk Email
  2. Right click a message and select Mark as not junk
  3. (Optional) To add the Junk Email folder to your favorites, right click the Junk Email folder on the left side of the window, and then click Add to Favorites.

Outlook Desktop App for Windows or Mac OS

  1. View your Junk Email folder by clicking Junk Email on the left side of the window. Note: You may have to click your email account in the left side of the window first to view folders under it. 
  2. Right click the message, then click Junk Mail, and then Mark as Not Junk.
  3. (Optional) To add the Junk Email folder to your favorites, right click  the Junk Email folder on the left side of the window, and then click Add to Favorites.

Google Mail

  1. Under Categories on the left side of the window, click More.
  2. Click the Spam category.
  3. Right click a message and click Not spam