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Planned Maintenance Campus VPN Migration - Thurs., 03/21, 5:30-8 a.m.

March 21, 2024

On Thursday, March 21st, from 5:30-8 a.m., UMass Amherst Information Technology (IT) will migrate the campus Global Protect Virtual Private Network (VPN) service to new hardware. During the migration, campus users of the main Global Protect VPN portal (vpn.umass.edu) and the IT Global Protect VPN portal (vpn-it.umass.edu) may experience a disruption.

WHAT TO EXPECT:

Planned Maintenance on Select Campus Phone Lines – Sunday, March 17, 8am-2pm

March 17, 2024

On Sunday, March 17, 2024, from 8 a.m. to 2 p.m., UMass Amherst Information Technology (IT) will be performing planned maintenance on select campus phone lines.

During the maintenance window, campus emergency services and 911 calls will still be available and remain operational throughout the maintenance window. There will be rolling, intermittent interruptions to some non-emergency campus phone lines.

We anticipate no impact to campus Teams Calls telephones during this maintenance.

Scheduled SPIRE Maintenance - Sat., 03/16, 8 a.m. - 3 p.m.

March 16, 2024

On Saturday, March 16th, 2024, from 8 a.m. - 3 p.m., SPIRE, UMass Amherst's student information system, will be unavailable while Information Technology (IT) performs scheduled maintenance.

Thank you for your patience. If you experience issues with SPIRE outside of the maintenance window, please contact the IT Service Desk at it@umass.edu or at 413-545-9400.

Planned Maintenance: Network Connectivity Interruption in Worcester Dining Commons, Paige Laboratory - Wed., 03/13

March 13, 2024

On Wednesday, March 13th, 2024, from 8 to 9 a.m., UMass Amherst Information Technology (IT) will perform network reconfiguration in Worcester Dining Commons and Paige Laboratory.

IT Service Desk online chat support unavailable from 5-7pm on 2/27, 3/5 & 3/12

March 3, 2024IT Service Desk support through Online Chat will be unavailable during maintenance on the following days and times:   Tuesday, February 27, 5-7pm Tuesday, March 5, 5-7pm Tuesday, March 12, 5-7pm  

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