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Information Technology

UPDATE: VPN Connectivity Issues - Wed., 4/15

April 15, 2020

10:30 a.m. 

UMass Amherst Information Technology (IT) has implemented several changes that are expected to address the VPN issues reported earlier.

  • You may still experience connectivity issues through mid-day today while various changes propagate throughout the global Internet infrastructure.
  • If you cannot connect to our VPN services, you may consider restarting your device.
  • Please report issues to IT User Services at 413-545-TECH (8324) or

8:30 a.m.

Early on Wednesday, April 15, 2020, virtual private network (VPN) services were disrupted as a result of a hardware issue. UMass Amherst Information Technology (IT) teams are working to restore VPN services as rapidly as possible.

If you are experiencing issues with VPN, please contact IT User Services at 413-545-TECH (8324) or