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Information Technology

UMass Amherst IT to Expand VPN Service

March 17, 2020

Plans are underway to expand the campus virtual private networking (VPN) service and optimize performance.

To make this possible, UMass Amherst Information Technology (IT) will phase VPN expansions, starting with “campus-vpn” group migration on Wednesday, March 18, 2020, between 6 - 8 a.m., with minimal impact to the campus community. Expansion of other VPN groups will follow throughout the week. 

Colleagues in the "campus-vpn" group may receive an IP address out of a new network. Campus IT administrators who restrict access by network address ranges are urged to update any source-address-based filtering in their systems to accept new address ranges prior to Wednesday morning. If applicable, make other adjustments to access, rights, and policies as needed.

Other Steps UMass Amherst Information Technology (IT) Is Taking:

  • Increase the VPN capacity available to the general campus population. 
  • Move the VPN service onto hardware that can support a larger number of simultaneous users. 
  • Keep the legacy, unsupported Pulse Secure VPN service temporarily in use for those who have not yet moved to the new Global Protect VPN environment.

UMass Amherst IT will provide more details as soon as they become available. Once the solutions outlined above are in place, we will start working on customized solutions for those campus entities with more specific VPN needs.