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Security Alert! New Phishing Scam Targets UMass Amherst Community - Tuesday, 10/15

October 15, 2019

On October 15, 2019, a new fraudulent phishing message with the subject "New Voice Message" began targeting UMass Amherst email users.

The email appears to have been sent by "Patricia Mertes," notifies the recipient "Your email has received a voice mail from (979) 680-1564," and contains a link to "Listen to message." The link in the message directs the user to a fraudulent login page.

Caution: This email did not come from the University of Massachusetts. It is a phishing scam designed to trick you into providing your NetID password to get access to your personal information and/or UMass information technology services for fraudulent purposes.

Do not respond to the fraudulent message or click the link! Responding or clicking the link in the message may put your information and the university's information and systems at risk.

If you have already responded to the message, change your IT Account password in SPIRE immediately. Please report suspicious messages to

When receiving suspicious messages or messages from unknown senders, we recommend that you:

  • Verify the identity of anyone who requests your personal information. Never provide financial data or other personal information in response to an email or on an untrusted site or form.
  • Report these messages to

Learn more about phishing attacks and how to avoid getting caught: 

Phishing message:

Message from 'Patricia Mertes'