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Security Updates to Be Available for Microsoft 365 Email & Gmail - Weds., 1/12

January 12, 2022

Originally posted December 8, 2021

On Wednesday, January 12, 2022, starting at 5 p.m., UMass Amherst Information Technology (IT) will introduce new security updates for accessing university email services (Microsoft 365 and Gmail) and decommission legacy authentication methods (how users log in). It may take up to 24 hours for changes to take effect. 

UPDATE: SPIRE Issues Reported - Mon., 1/10

January 10, 2022

Update Monday, 1/10 1:00 p.m.

We have taken steps to resolve the SPIRE issues reported earlier today. Service may be restored for some members of the campus community, and we are continuing to monitor. Thank you for your patience. 

If you are experiencing problems accessing SPIRE or other IT services, please contact IT User Services at 413-545-TECH (8324) or



Update Monday, 1/10 9:30 a.m.

Resolved: Unplanned Service Interruption - Moodle in the Cloud - Thurs., 12/16

December 16, 2021Update Thurs., 12/16 8:00 p.m. Issues affecting access to Moodle in the Cloud have been resolved.  Thank you for your patience. If you are still experiencing any issues, please contact IT User Services (413-545-9400 or    


RESOLVED: Issues with Incoming Calls to Campus Telephones - Thurs., 12/16

December 16, 2021

7:30 p.m. 

The issues reported earlier have been resolved. 

5:00 p.m.

UMass Amherst Information Technology (IT) is investigating reports that outside callers may have trouble reaching some campus phone numbers. 

Outgoing calls from campus or calls between two campus phones do not appear to be affected. IT is working with the vendor to resolve this issue as soon as possible.

Unplanned Service Interruption: Duo Two-Step Login - Weds, 12/15

December 15, 2021

On Wednesday, December 15, 2021, UMass Amherst Information Technology received reports of issues affecting access to services requiring Duo two-step login (including HRDirect).

The Duo service interruption appears to be caused by issues with Amazon Web Services (AWS) - so members of the campus community may experience intermittent issues accessing other services powered by AWS.