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UPDATE: Secure Online Storage (Box) Now Available - Thurs., 9/12

September 12, 2019

5:40 p.m.

The vendor has fixed the reported issue and full service has been restored.

Thank you for your patience. If you have any questions or are experiencing other issues with Box, please contact IT User Services at 413-545-TECH (8324) or

3 p.m.

Matthew Dalton Named Interim Director of Instructional Innovation

September 11, 2019

Matthew Dalton, our Chief Information Security Officer (CISO) and member of the UMass Amherst Information Technology leadership team, has been appointed Interim Director of Instructional Innovation, in addition to his current role. Effective Monday, September 16, 2019, Matthew replaces Robert Davis, who retires this month.

Potential Virtual Private Network (VPN) Access Issues Tuesday, Sept. 10, 2019

September 10, 2019

UMass Amherst Information Technology has taken steps to resolve a potential security issue related to the Virtual Private Network (VPN) service.

There should be no negative impact to the availability of the VPN service, but if you are experiencing issues logging in to VPN (particularly from countries outside of the United States), please contact

New This Fall - Use the UPrint Online Portal to Print From Anywhere On Campus

September 9, 2019

Starting fall 2019, members of the UMass Amherst community can print documents from anywhere on campus to black-and-white or color printers in the Learning Commons, IT Computer Classrooms, or the Science and Engineering Library - now via a new web interface, with no software required. 

To get started, navigate to in your web browser. For detailed instructions, see our step by step printing guide

Get Started With IT Help This Fall Semester

August 26, 2019

Start the new semester with your tech questions answered with help and support from UMass Amherst Information Technology!

Have a tech-related question?

The IT User Services Help Center can answer it! Get in touch with our consultants in-person, online, and over the phone: whatever fits your schedule best!