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UPDATE: Two-step Login (Duo Multi-Factor Authentication) Issues Now Resolved - Mon., 11/5

November 5, 2018

Update 1:00 p.m. November 5, 2018:

The previously reported issues affecting two-step login (Duo multi-factor authentication) have now been resolved.

If you continue to have issues accessing two-step login, please contact IT User Services at (413) 545-TECH (8324) or

Originally published 11:00 a.m. November 5, 2018:

UMass Amherst Information Technology (IT) is aware of an issue affecting the two-step login (Duo multi-factor authentication) service used to access some UMass Amherst services such (e.g. HR Direct). The issue only affects members of the campus community who chose to use a landline phone number to receive authentication codes. To check the status of the Duo system, visit

Thank you for your patience with this issue. If you have questions or are experiencing other issues with two step-login, please contact IT User Services at (413) 545-TECH (8324) or