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Mac Users: Update Your Zoom Videoconferencing Client Application

July 10, 2019

On Tuesday, July 9, 2019, UMass Amherst's videoconferencing service provider Zoom issued an important security update for the Zoom client on Mac OS computers. While the update should be automatically applied, we recommend Mac OS users who have the Zoom client installed launch the client and install the latest update. To check for updates, click in the upper left of the menu bar, and then click Check for updates

UPDATE: Two-step Login (Duo Multi-Factor Authentication) Issues Resolved - Mon., 6/24

June 24, 2019

Update Monday 6/24 12:20pm:

The previously reported issues affecting two-step login (Duo multi-factor authentication) have now been resolved.

If you continue to have issues accessing two-step login, please contact IT User Services at (413) 545-TECH (8324) or

Originally published Monday, 6/24 9:15am:

Moodle Unavailable - Thurs., July 11, 2019

June 14, 2019

Moodle, the university's learning management system (LMS), will be unavailable on Thursday, July 11, 2019. Faculty and instructors are asked to update any due dates in advance. 

The service will be unavailable for part of the day as UMass Amherst upgrades to Moodle 3.5 to meet and maintain security and accessibility requirements. The upgrade will also bring a new look and feel to Moodle, with new interface changes, tools, and more. 

Moodle 3.5 Highlights

Anti-virus Update: Report Any Technical Issues Today

June 14, 2019

UMass Amherst IT is working on several issues reported by campus members using the university's new advanced anti-virus and endpoint protection software, Sophos Advanced Intercept X with EDR.

These reports include:

  • Slower boot times
  • Issues with some Microsoft products
  • Instances of Adobe Acrobat freezing

If you are experiencing any of the aforementioned issues, please contact or your local IT support staff.

Graduate Students: You're Getting Google Mail!

June 6, 2019

Starting tomorrow, Friday, June 7, 2019 at 2 p.m., all graduate student UMail accounts will be upgraded to UMass Amherst Google Mail. 

This does not apply to graduate students already using Google Mail, Microsoft Exchange, or a department-provided email service.

Graduate students can log into with their NetID and password to access their university email, now powered by Google Mail.

UMass Amherst Google Mail F.A.Q.