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Support for Remote Teaching & Learning: IT Service Status Page Launched

October 15, 2020

A new dashboard provides timely updates on the status of IT services critical to remote teaching and learning: Moodle, Blackboard, Zoom, and Echo360. Students and instructors can refer to this page when questions about the availability of these services come up. 

IT Repair Center Service Unavailable Week of 10/4, Delayed Week of 10/18

October 15, 2020Sunday, October 4 - Saturday, October 10
  • IT Repair Center services unavailable
  • UMass Store not accepting devices for repairs
Sunday, October 18 - Saturday, October 24
  • UMass Store accepting devices for repairs
  • Increased turnaround time for diagnostics and repairs

Planned Maintenance: SPIRE Unavailable - Sat., 10/17, 8 a.m. - Noon

October 15, 2020

SPIRE, the university's student records system, will be unavailable from 8 a.m. to noon on Saturday, October 17, while UMass Amherst Information Technology (IT) performs planned maintenance. If you are experiencing issues with SPIRE outside of the maintenance window, please contact IT User Services at 413-545-TECH (8324) or

Security Alert! New Phishing Scam Targets UMass Amherst Community - Mon., 10/12

October 12, 2020

On October 12, 2020 a new fraudulent phishing message began targeting UMass Amherst email users.
The email appears to have been sent by "Margaret Aresnault," and tells the recipient "I’m in a meeting right now and that's why i'm contacting you through here."

Caution: This email is not a legitimate communication from the University of Massachusetts. It is a phishing scam designed to trick you into providing your NetID password to get access to your personal information and/or UMass Amherst information technology services for fraudulent purposes.

RESOLVED: Windows Virtual Desktop (WVD) Now Available - Sun., 10/11

October 11, 2020

On Sunday, October 11, 2020, between approximately 2:45 a.m. and 3:30 p.m., members of the campus community may not have been able to access a limited number of software available through our Windows Virtual Desktop service, including Adobe Creative Cloud applications.

Service has now been restored. Thank you for your patience. If you continue to experience issues accessing this service, please contact IT User Services at or 413-545-9400.