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Information Technology


Network Connectivity Restored After Morning Outage - Wed., 9/12

September 12, 2018

Members of the campus community can now connect to the campus networks after an early morning outage on Wednesday, September 12, 2018. Network connectivity was unavailable in some parts of campus between 6:00 and 8:15 a.m. this morning. 

If you experience problems with your Internet connection on campus, contact IT User Services at 413-545-TECH (8324) or



RESOLVED: Moodle Unavailable - Th., 9/6, 7-9 a.m.

September 6, 2018

Starting Thursday, September 6, 2018, students and instructors using Moodle should no longer experience the slowness and performance issues of the last few days. UMass Amherst Information Technology (IT) will continue to monitor the learning management system infrastructure to address any other issues that may arise.

To report a Moodle problem, please contact IT User Services at 413-545-TECH (8324) or

September 5, 2018

RESOLVED: Microsoft Exchange Email Delivery Issues - Fri., 8/31

August 31, 2018

4:00 p.m.

The message delivery issues affecting Microsoft Exchange reported earlier today have been resolved. Members of the campus community using Microsoft Exchange email and calendaring can now successfully send emails to other UMass Amherst email services.

We thank you for your patience as we addressed this service interruption. If you continue to experience problems with your Microsoft Exchange account, please contact IT User Services at 413-545-TECH (8324) or

1:30 p.m.

Alumni Email Forwarding Service Change

August 31, 2018

New, full-service alumni email accounts powered by UMass Amherst and Google are being offered to prior email forwarding clients after the previous service (provided by the Alumni Association) came to an end on August 21, 2018.

Included in a full-service Alumni Email account is access to Google Mail, Calendar, Drive, and Docs as well as free web-based storage.

IT User Services Labor Day Weekend Hours

August 21, 2018

The UMass Amherst Information Technology (IT) User Services help desk at the Lederle Graduate Research Center (LGRC) will be closed Saturday, September 1, for Labor Day weekend.

The help desk will be open both Sunday, September 2 and Monday, September 3 (Labor Day) from 8:30am to 5:00pm.

IT User Services at the W.E.B. Du Bois Library Learning Commons will be open Saturday, September 1 from 10:00am to 5:00pm, Sunday, September 2 from 11:00am to midnight, and Monday, September 3 (Labor Day) from 8:00am to midnight.