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Security Alert! New Phishing Scam Targets UMass Amherst Community - Weds., 1/31

January 31, 2018

On January 31, 2018, a new fraudulent phishing message with the subject "Ticket ID:135863" began targeting UMass Amherst email users.

The email appears to have been sent by "Mucerino, Allan," notifies the recipient "I have marked your Request as closed. Please review the details of your request in the Self Service portal via the following link," and contains links to "Your incident." The links in the message direct the recipient to a fraudulent version of the a UMass login page.

Caution: This email did not come from the University of Massachusetts. It is a phishing scam designed to trick you into providing your NetID password to get access to your personal information and/or UMass information technology services for fraudulent purposes.

Do not respond to the fraudulent message or click the link! Responding or clicking the link in the message may put your information and the university's information and systems at risk.

If you have already responded to the message, change your IT Account password in SPIRE immediately. Please report suspicious messages to

When receiving suspicious messages or messages from unknown senders, we recommend that you:

  • Verify the identity of anyone who requests your personal information. Never provide financial data or other personal information in response to an email or on an untrusted site or form.
  • Report these messages to

Learn more about phishing attacks and how to avoid getting caught: 

Phishing message

Phishing email sent by 'Mucerino, Allan'