Search Google Appliance

Information Technology


AT&T Cellular Maintenance - Wed., 7/26

July 26, 2017

UMass Amherst IT has been notified by AT&T Wireless of a planned cellular outage on the UMass Amherst campus on Wednesday, July 26, 2017. Some users may experience degraded or non-existent cellular service. AT&T is giving this the highest priority and cellular service is expected to be restored by the end of business today.

If you have issues after the maintenance window, please contact AT&T Customer Service at 1-800-331-0500.

Microsoft Imagine Unavailable - Tues., 8/1

July 26, 2017

On Tuesday, August 1, 2017, between 7:00 a.m. and 10:00 a.m. EST, members of the campus community will not be able to obtain Microsoft software through our Microsoft Imagine program while the vendor performs WebStore maintenance. The WebStore will be unavailable during this time. Please contact IT User Services at or (413) 545-8324 if you experience issues accessing the WebStore outside the maintenance window. 

New Information Security Service (Multi-Factor Authentication) Available for HR Direct - Tue., 8/1

July 26, 2017

Starting on Tuesday, August 1, 2017, members of the campus community who access Direct Deposit or W2 information using the HR Direct Self-Service portal will be required to sign up for a new information security service called multi-factor authentication and log in to HR Direct using multi-factor authentication. Multi-factor authentication increases security by requiring more than one step to confirm a person’s identity when logging in to computer systems, applications, and networks.

Campus Telephones Unavailable - Fri., 7/28 & Sat., 7/29

July 21, 2017

The campus administrative telephone service will be unavailable for several hours starting at 8:00 p.m. on Friday, July 28 and again for several hours around 8:00 p.m. on Saturday, July 29 while UMass IT completes its annual maintenance of the telephone system. There may also be brief intermittent outages during the day on Saturday.

Security Alert! Phishing Scam Targets UMass Amherst Community

July 21, 2017

On July 21, 2017, a new fraudulent phishing message with the subject "Timesheet Deadline" began targeting UMass Amherst email users. 

The email appears to have been sent by "Chad Pierce," and contains the text “Click to review Timesheet now for July payroll run.” The link in the message directs the recipient to a fraudulent version of the UMass login page.