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Support for Thunderbird Email Client Ends Wed., 7/1

June 1, 2020

Effective Wednesday, July 1, 2020, UMass Amherst Information Technology (IT) will no longer offer technical support for the email client, Thunderbird.

Members of the campus community can continue to access UMass Amherst email accounts through Thunderbird if they want, but UMass Amherst IT will no longer offer support for configuration issues with the client. Thunderbird support articles can be found at support.mozilla.org/en-US/products/thunderbird.

Login Issues to Some IT & Administrative Services Reported - Mon., 6/1

June 1, 2020

11:15 a.m.

UMass Amherst Information Technology (IT) is aware that some students, faculty, and staff may not be able to log in or access select IT and other administrative services. These issues appear to affect some members of the university community, but not others. 

We are currently working to resolve these issues.

Thank you for your patience. If you have any questions or to report a problem, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu.

Reported Blogs at UMass Amherst Login Issues Resolved – Sun., 5/31

May 31, 2020

On Sunday, May 31, 2020, UMass Amherst Information Technology (IT) received reports of some users being unable to log onto blogs.umass.edu.

After investigating, UMass Amherst IT staff were able to identify and resolve the problem. IT will continue to monitor this service and address any further issues if necessary.

If you have any questions or wish to report a problem, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu.

Reported Wireless Issues Resolved - Sat., 5/30

May 30, 2020

On Saturday, May 30, 2020, UMass Amherst Information Technology (IT) received reports of connectivity issues involving the eduroam wireless service network, with some on-campus users unable to connect to eduroam until 1 p.m. 

After investigating, IT found these issues were caused by an external vendor making changes, and have since been resolved.

If you are still experiencing wireless problems, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu.

 

Resolved: Access Issues to Some IT Services - Sat., 5/30

May 30, 2020

8:40 p.m.

The reported access issues affecting select campus IT services have been resolved. 

UMass Amherst Information Technology (IT) will continue to closely monitor these services and quickly address issues if necessary. 

Thank you for your patience. If you have any questions or wish to report a problem, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu


2:50 p.m.