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Scheduled SPIRE Maintenance – Sat., 03/30, 8 a.m. – 12 p.m.

March 30, 2024

On Saturday, March 30th, 2024, from 8 a.m. - 12 p.m., SPIRE, UMass Amherst's student information system, will be unavailable while UMass Amherst Information Technology (IT) performs scheduled maintenance. Thank you for your patience.

If you experience issues with SPIRE outside of the maintenance window, please contact the IT Service Desk at it@umass.edu or at 413-545-9400.

Unexpected ServiceNow Message Issues - Fri., 3/22

March 22, 2024

Earlier this morning, some campus community members were inadvertently included on a ServiceNow ticket. When this ticket was closed, it resulted in a number of messages and the creation of additional ServiceNow tickets.

You may have received a message that included the subject line including "NEW: PDF Bundle Attached, For Wide Sharing]Seven Books of the Dalai Lama Wisdom  &Compassion Series & A Book on Zen."

Planned Maintenance Campus VPN Migration - Thurs., 03/21, 5:30-8 a.m.

March 21, 2024

On Thursday, March 21st, from 5:30-8 a.m., UMass Amherst Information Technology (IT) will migrate the campus Global Protect Virtual Private Network (VPN) and the IT VPN service to new hardware. During the migration, campus users of the main Global Protect VPN portal (vpn.umass.edu) and the IT Global Protect VPN portal (vpn-it.umass.edu) may experience a disruption.

Planned Maintenance on Select Campus Phone Lines – Sunday, March 17, 8am-2pm

March 17, 2024

On Sunday, March 17, 2024, from 8 a.m. to 2 p.m., UMass Amherst Information Technology (IT) will be performing planned maintenance on select campus phone lines.

During the maintenance window, campus emergency services and 911 calls will still be available and remain operational throughout the maintenance window. There will be rolling, intermittent interruptions to some non-emergency campus phone lines.

We anticipate no impact to campus Teams Calls telephones during this maintenance.

Scheduled SPIRE Maintenance - Sat., 03/16, 8 a.m. - 3 p.m.

March 16, 2024

On Saturday, March 16th, 2024, from 8 a.m. - 3 p.m., SPIRE, UMass Amherst's student information system, will be unavailable while Information Technology (IT) performs scheduled maintenance.

Thank you for your patience. If you experience issues with SPIRE outside of the maintenance window, please contact the IT Service Desk at it@umass.edu or at 413-545-9400.

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