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Moodle in the Cloud: Issues with Summer Courses Reported Tues., 6/22

June 22, 2021

11 a.m.
UMass Amherst Information Technology (IT) is investigating issues impacting summer courses hosted in Moodle in the Cloud. Students and instructors may be not be able to access Moodle or may be temporarily unenrolled from their summer course(s). This issue is temporary and our technical teams are working to resolve it with urgency.  

We apologize for the disruption. Please contact IT User Services (413-545-9400 or it@umass.edu) with any other questions or concerns.  

 

UPDATE: Issues with Some University Websites & Services Reported - Mon., 6/14

June 14, 2021

6:30 p.m.

We continue to investigate and resolve the performance and availability issues reported earlier. Some university websites and IT services may experience slowness or may be intermittently unavailable. 

12:00 p.m.

We are investigating additional issues with IT services including SPIRE, DocuSign, and others. Thank you for your patience.

11:30 a.m.

The SPIRE issues reported earlier appear to have been resolved. We continue to investigate performance and availability issues with university websites, 

Update: New Password Rules - Mon., 6/14

June 14, 2021

Update 6/11/21:

On Monday, June 14, 2021, IT Account password rules will be updated to align with new standards for digital identities and authentication from the National Institute of Standards in Technology (NIST).

These changes apply to new IT accounts and the next time you change your IT account password. You will not be required to change your password on June 14.

Box Retirement Timeline Extended By Two Weeks to Fri., 7/16

June 10, 2021

The Box retirement timeline has been extended by two weeks. This will enable Microsoft to resolve additional issues with the sharing features in the OneDrive web app reported by some members of our campus community.

We are taking this step out of an abundance of caution to ensure that you and your colleagues can fully access your Box content in OneDrive once the transition is finalized. The new anticipated date for retiring Box is Friday, July 16, 2021. Updated transition timeline

UPDATE: University Websites to Undergo Emergency Maintenance

June 7, 2021

6:00 p.m.

As a security precaution, our technical teams plan to perform emergency maintenance to the UMass Amherst web hosting environment. The exact maintenance window will be announced as soon as it becomes available. This is a necessary step following the availability issues reported earlier this morning as it will significantly reduce the potential exposure of some university websites to known information security threats.

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