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Information Technology


VPN Issues Resolved - Mon., 10/24

October 24, 2016

Virtual Private Network (VPN) is now available following an unplanned outage between Friday, October 21 and Sunday, October 23, 2016. UMass Amherst Information Technology (IT) will continue to test and monitor the system to ensure uninterrupted service and address any other issues that may arise. If you have any problems using VPN, please call the UMass IT Help Center at 545-TECH (8324) or email

Update: Campus IT Services Now Available - Sat., 10/22

October 22, 2016

9:00 p.m. Campus IT services have been restored following reports of intermittent unavailability earlier today. We will continue to monitor IT services for the remainder of the weekend and address any issues that may arise. Please contact IT User Services at or (413) 545-8324 to report any problems. To check the status of major IT services, see

Update: Internet Slowness Issues Continue - Fri., 10/21

October 21, 2016

5:00 p.m.: Internet slowness issues are still reported at the end of the day today. 

1:00 p.m.: Internet slowness issues continue as of this afternoon. More details will be posted in this space as they become available.

Cybersecurity Awareness Month 2016: Take the Phishing Challenge!

October 19, 2016

October is Cybersecurity Awareness Month! In support of this national initiative, UMass Amherst IT is sponsoring a number of activities designed to help the UMass Amherst community stay safe online. This year, we focus on phishing, online scams that ‘phish’ for your personal and financial information (e.g., your passwords, Social Security Number, bank account information, credit card numbers, or other personal information).

Cellular Phone Calls over Wireless - Some Recommendations

October 13, 2016

Many cellular carriers are starting to permit cellular calls to be carried on wireless (on compatible phones) when their cell signal is weak. While this can be a convenience, there are some things to watch out for: