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Information Technology


Scheduled Maintenance: Delays in Password Changes - Wed., 8/31, 5 - 6 p.m.

August 29, 2016

Password changes requested between 5:00 p.m. and 6:00 p.m. on Wednesday, August 31, 2016 will be temporarily delayed while UMass Amherst Information Technology completes system maintenance. If you change your NetID password or update your personal information  in SPIRE between 5:00 p.m. and 6:00 p.m. on August 31, these changes will take effect only after 6:00 p.m. During the maintenance window, please use your old password to access IT services (e.g., UMail, Apps at UMass Amherst, Moodle, Blackboard Learn). Thank you for your patience. 


UDrive Unavailable - Tue., 8/23, 6 - 10 a.m.

August 17, 2016

UDrive, the campus legacy file storage and collaboration system, will be unavailable on Tuesday, August 23, 2016, from approximately 6:00 a.m. until 10:00 a.m., while UMass Amherst Information Technology (IT) performs system maintenance. If you experience problems with UDrive on August 23 after the scheduled maintenance period, please contact IT User Services. Learn more about Online File Storage & Collaboration on campus. 

UPDATE: Email Delivery Delays - Mon., 8/15

August 17, 2016

August 17, 2016, Noon: All outbound email has been delivered and there are currently no delays or restrictions on message delivery to UMass and non-UMass email addresses.

Starting at 8:00 a.m. this morning (Monday, August 15, 2016), we are experiencing email delivery delays affecting outgoing messages to some external email providers. Messages from UMass Amherst email accounts sent to select non-UMass email services may be temporarily delayed in the next 48 hours.

Scheduled Maintenance: Online Help Request & Live Chat Unavailable- Wed. 8/17, 5:00 p.m. - 6:00 p.m.

August 15, 2016

The IT Online Help Request system and Live Chat will be unavailable on Wednesday, August 17, from 5:00 p.m. to 6:00 p.m. as part of a scheduled maintenance window. 

If you need tech help, please contact IT User Services at, visit the Learning Commons or call (413) 545-9400 from 8:30 a.m. - 5:00 p.m. We apologize for the inconvenience.

Moodle Unavailable - Mon., 8/22 7 a.m. - 3 p.m.

August 15, 2016

Moodle will be unavailable on Monday, Aug. 22 from 7 a.m. to 3 p.m. while UMass Amherst IT moves the system to new infrastructure. Please plan accordingly.

If you have concerns about this maintenance or if you are having trouble accessing Moodle after the upgrade, contact IT User Services at 413-545-9400.