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Moodle Issues Resolved - Wed., 9/28

September 28, 2016

Some Moodle users were unable to log in or use Moodle between 11:45 p.m. on Tuesday, September 27 and 10:00 a.m. on Wednesday, September 28, 2016. 

UMass Amherst IT identified and implemented a solution for these issues. To ensure uninterrupted service and address any other issues that may arise, we will continue to test and monitor the system for the remainder of the week. If you have any problems using Moodle, please call the UMass IT Help Center at 545-TECH (8324) or email

Annual Password Changes for IT Subsidiary Accounts Now Required

September 13, 2016

Starting on September 19, 2016, UMass Amherst Information Technology will require that passwords for IT subsidiary accounts be changed once a year. Subsidiary accounts are additional accounts that faculty and staff can request for departmental or academic projects, cross-group collaborations, student employees, service/application accounts, and other purposes. See the Subsidiary Accounts page for additional information on subsidiary accounts. 

Building Network Upgrades To Begin in the W.E.B. Du Bois Library Area of Campus on Mon., 9/12

September 8, 2016

Starting the week of September 12, 2016, UMass Amherst Information Technology (IT) will be performing network upgrades in buildings located in the W.E.B. Du Bois area of campus (the list of affected buildings is available below). Some users may experience connectivity outages between 6:00 a.m. and 8:00 a.m. on the day IT staff are in their building. Outages will occur if you are connecting to the campus network using equipment (a.k.a. network switch) that is not compliant with current required standards.

Security Alert! Phishing Scam Targets UMass Amherst Community

September 6, 2016

Members of the UMass Amherst campus community have reported receiving fraudulent emails requesting an urgent wire transfer or other financial information. These messages are often part of an email thread that appears legitimate, may have a sender whom you personally know and appear to have legitimate email addresses.

Caution: These emails are phishing scams designed to trick you into providing financial information for fraudulent purposes.

Get Tech Help During Opening Weekend 2016 & First Week of Classes

September 2, 2016

Got tech related questions? IT User Services Help Center Consultants can answer your computing questions in person, online, and over the phone. We are open during Opening Weekend 2016: