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Voice Mailbox Descriptions and Costs

Personal voice mail services can be established by contacting your department's Network Communications Representative (NetCom Rep). Your NetCom Rep has the necessary forms, information and rates for establishing service. If you do not know who your NetCom Rep is, please call Customer Services at 545-2171.

Basic Voice Mailbox

Cost Per Month: $5

Note: There is a one-time installation charge of $15 for adding a mailbox.

This box is similar to an answering machine in that it records messages when you are unavailable; however, it has many more features. For example, you can send messages from a voice mailbox to other voice mail users, confirm message receipt, send future delivery messages, and maintain day/time information on messages. Basic boxes store up to 25 messages and can be accessed from any touch tome phone from on- or off-campus.

Basic 50

Cost Per Month: $6

Note: There is a one-time installation charge of $15 for adding a mailbox.

In addition to all the features of a Basic Mailbox, the Basic 50 mailbox stores up to 50 messages rather than 25.

Basic 135

Cost Per Month: $10

Note: There is a one-time installation charge of $15 for adding a mailbox.

In addition to all the features of a Basic Mailbox, the Basic 135 mailbox stores up to 135 messages rather than 25.

Basic Long Greeting

Cost Per Month: $6

Note: There is a one-time installation charge of $15 for adding a mailbox.

In addition to all the features of the Basic Mailbox, the Basic Long Greeting mailbox allows the user to record a personal greeting up to 7 minutes long rather than 50 seconds.

Caller Menu Mailboxes

Cost Per Month: $8

Note: There is a one-time installation charge of $15 for adding a mailbox.

The Caller Menu Mailbox is the type of box most often placed at the beginning of an application. It allows callers the ability to access menu items through a telephone keypad. For example, when you call NetCom, you hear a recorded menu saying. "for long distance dialing codes press 1, for voice mail press 2, for questions about your bill, press 3..." This type of mailbox is similar to A Shared Extension mailbox; however it is not limited to accessing only Basic or Enhanced mailboxes. An ECP  mailbox can access up to 9 mailboxes of any type.

Enhanced Voice Mailbox

Cost Per Month: $8

Note: There is a one-time installation charge of $15 for adding a mailbox.

In addition to all the features of a Basic Mailbox, Enhanced Mailboxes allow subscribers to maintain group distribution lists, and receive email and/or text message notification when their mailboxes receives a message.

Forms Mailboxes

Cost Per Month: Forms Mailbox: $5

Cost Per Month - Sponsor Mailbox: Varies by Mailbox type.

Note: There is a one-time installation charge of $15 for adding a mailbox.

Forms mailboxes work in tandem with a sponsor mailbox. The Forms box is programmed to ask the caller a series of questions, allowing time for responses. Another Basic or Enhanced mailbox is designated as the Forms' sponsor, which collects each of the responses a a message. Essentially, the Forms mailbox allow people the ability to make a phone call instead of hand writing a form and returning it to the mail. This feature is ideal for taking names and addresses for mailing lists, ordering supplies, and many other situations.

Listen Only Mailboxes

Cost Per Month: $5

Note: There is a one-time installation charge of $15 for adding a mailbox.

A Listen Only mailbox, plays a recorded message without allowing callers the ability to leave one of their own. These boxes are presently being used in many departments on campus to disseminate information to callers about frequently asked questions (ex. providing directions to campus, office hours, etc.)

Shared Extension

Cost Per Month with System Greeting: $0

There is no monthly charge for a Shared Extension mailbox; however each individual Enhanced or Basic mailbox will be billed at the standard monthly rate.

Note: There is a one-time installation charge of $15 for adding a mailbox.

Using a Caller's menu, this feature allows separate basic or enhanced voice mailboxes for up to nine people on one shared telephone line. Once set up, a system greeting plays the recorded name from each personal mailbox and prompts the caller to press extension 1, 2, 3, etc. for that person's personal mailbox.

Transfer Mailbox

Cost Per Month: $1.75

Note: There is a one-time installation charge of $15 for adding a mailbox.

The Transfer Mailbox is used to route incoming calls to a specific mailbox extension. The transfer is automatic, no input from the caller is required. A Conditional Transfer mailbox routes a call to one of two destinations, based on a defined day/time schedule.

NetCom Representative

Cost Per Month: No Charge

Note: The one-time installation charge of $15 for adding a mailbox is waived.

NetCom Reps are entitled to a free NetCom Rep mailbox. This mailbox has most of the features of a Basic Voice Mailbox; however, it can only hold up to 10 messages instead of 25. In addition, this mailbox allows the NetCom Rep to maintain one group distribution list with up to 25 destinations. If a NetCom Rep is currently paying for a Basic mailbox and would like to switch to a free NetCom Rep mailbox, there is no charge for the change, their current password will not be changed and the NetCom Rep will not need to re-record their greeting. Please email Voice Application Services to request this type of mailbox.