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Long Distance Calling from a Residental Telephone

The PAETEC Communications Long Distance Program for the University of Massachusetts, Amherst campus expired on July 1, 2009. Calling cards with local or toll-free access numbers can continue to be used for long distance dialing.


Equal Access Information

The University has selected AT&T for calls dialed 0 + Area Code + telephone number. However, you have the right to contact other long distance carriers from your telephone and may do so by dialing the number provided by that carrier.

Please direct any complaints about long distance carriers to:

Enforcement Division, Common Carrier Bureau/FCC, 2025 M Street, NW, Washington DC, 20554.

Incoming Collect and Third Party Calls

Incoming collect and third-party calls billed to a University telephone number are not permitted.

An incoming collect call is one in which a caller asks an off-campus operator to place a call to your residential telephone and to charge the call to your number. The off-campus operator (or automated operator) will call your room and ask of you will accept the charges. This type of call is not permitted, and is blocked.

A third-party call is one in which a caller asks an off-campus operator (or automated operator) to place a call to one number and to bill the call to another number. Making a call from a friend's room and asking an off-campus operator to bill the charges to your residential telephone number is a third-party call. This type of call is not permitted.