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Information Technology

Report Administrative Telephone Trouble

On This Page:

What do you need help with?

Voice Mail Problems

(Message Waiting Light, etc.)

Help Phone Locations

A list of locations (and a map) for Emergency Help Phones on the UMass Amherst Campus

Telephone Problems

(Dial tone, etc.)

Ethernet Problems

Please call IT Help Center at 545-9400 (5-9400 on-campus)

Jack Problems

(Broken Jack, etc.) Please call Network Communications Customer Services at 545-2171 (5-2171 on-campus)

Other Problems

If you can't find what you are looking for, you should call NetCom Customer Service at 545-2171 (5-2171 on-campus) with the following information ready:

  • Problem Extension
  • Name of person at Problem Extension
  • Department
  • Phone Type
  • Room Number
  • Building