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Information Technology

Computer Maintenance & Repair Services


Update: IT Repair Center Service Unavailable Week of 10/4, Delayed Week of 10/18
 

The technical staff in the IT Help Center can repair computers, printers, and some mobile devices. They are Authorized Warranty Service Providers for Dell, Apple, and Lenovo and can repair these computers (except IdeaPad and Essential lines) under the terms of their warranties. We sell and install system components including wireless cards, memory, and hard drives.

Supported Software & Downloads

Get Repair Center Service

University-Owned Devices

  1. Please contact your area's IT administrator first for initial assessment of hardware repair needs.
  2. Your area's IT administrator will make a referral for repair service as necessary, and will either ask you to drop off the device at the UMass Store and pick it up from the UMass Store after Repair Center service, or will make an appointment to drop off the device themselves

Personal (Non University-Owned) Devices

  1. Bring your device to the UMass Store (by appointment or walk-in). 
    Make an appointment with the UMass Store
  2. UMass Store processes and delivers the device to Repair Center for service. 
  3. After Repair Center service, UMass Store coordinates a time for you to pick up the device

 


Computer Discounts

The U$ave program offers competitive discounts on desktops, laptops, tablets, and peripherals from popular manufacturers.


Supported Computers & Devices

UMass Amherst is a Bring Your Own Device (BYOD) campus. If your device is not listed, we will make a best effort to assist you or make a referral. Please contact us for more information.

Jump to: Apple devices | Dell devices | Lenovo devices | Printers

Apple Warranty Support

Support is limited for vintage Apple devices, and obsolete Apple devices are not supported. 

iPhone:

iPhone 6 and newer | What iPhone do I have?

 

iPad:

iPad 2 and newer | What iPad do I have?

 

Apple TV

 

MacBook Pro:

Early 2011 and newer | What MacBook Pro do I have?

 

MacBook Air:

Late 2010 and newer | What MacBook Air do I have?

 

Mac Mini:

Late 2012 and newer | What Mac Mini do I have?

 

iMac:

Mid 2011 and newer | What iMac do I have?

 

Mac Pro:

Mid 2012 and newer | What Mac Pro do I have?

 

HomePod

 

Dell Warranty Support

To check if your model is supported go to dell.com/support and enter your service tag.

  • Chromebook

  • Dimension

  • Inspiron

  • XPS

  • Studio

  • Vostro

  • Studio XPS

  • Alienware purchased after September 2009

  • Dell Precision

  • Latitude

  • OptiPlex

Lenovo Warranty Support

To identify your model go to support.lenovo.com and enter your serial number. Support is not available for Lenovo IdeaPad and Essential lines.

Lenovo Desktop Computers:

  • ThinkPad 11e Series
  • ThinkPad E Series
  • ThinkPad Edge
  • ThinkPad Helix Series
  • ThinkPad L Series
  • ThinkPad R Series
  • ThinkPad Reserve Edition
  • ThinkPad S Series
  • ThinkPad SL Series
  • ThinkPad T Series
  • ThinkPad Twist Series
  • ThinkPad W Series
  • ThinkPad X Series
  • ThinkPad X Series
  • ThinkPad Yoga Series
  • ThinkPad Z Series

Printers

Out of Warranty Service is available for HP, Xerox, and Lexmark laser printers.


Fees

With a valid UMass ID:

$50 diagnostics for first hour of work
$50 per hour flat rate per additional hour of work

With a valid Amherst College, Hampshire College, Mt. Holyoke College, or Smith College ID:

Please visit the IT department at your college's campus before coming to UMass Amherst IT.

$65 diagnostics for first hour of work
$65 per hour flat rate per additional hour of work