Suspicious Messages, Phishing, and Scams

If you have:

• Received or responded to a supsicious message
• Provided sensitive information or something of value to someone you don't trust
• Experienced other security issues

Contact the security team at itprotect@umass.edu.

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Unauthorized Access to Devices or Systems

If you suspect someone may have unauthorized access to a device or system containing university data (through malware, physical access, or other means), email itprotect@umass.edu.

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Lost or Stolen Devices

If you believe a device containing university data has been lost or stolen, email itprotect@umass.edu.

Compromised or Unauthorized Accesses to Payment Card Information

If you suspect a compromise or unauthorized access to credit card information, contact the campus ecommerce representative immediately at pci@admin.umass.edu to initiate the appropriate response, pursuant to the acquiring bank and card brand incident response procedures.

General Email Support

For general questions, support and training with assistive technology tools, or to schedule an appointment, contact atc@umass.edu

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In-Person Help

W.E.B. Du Bois Library, Lower Level, Room 43

The ATC is equipped with some assistive technologies one can use only in the computer lab, such as Dragon Naturally Speaking and OCR scanning tools. The ATC is open following the Du Bois library schedule, and staff are available to help by appointment.
Email atc@umass.edu to schedule an appointment.

Requesting Accomodations

• Students: Contact Disability Services.
• Faculty & Staff: Contact the Accessible Workplace office.