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Information Technology

UMass Amherst IT Guide for Staff

Below is an overview of the services that UMass Amherst Information Technology (IT) offers UMass Amherst staff. For a complete list and more details, see Services by Topic.

Email & Internet

Featured Service

Free & Discounted Software

UMass Amherst IT offers free and discounted software, including free anti-virus and security software, and competitive discounts on Microsoft and Adobe products.
More about Software

Software, Hardware & Telephone Discounts
File Storage & Collaboration

Computing Training & Support

 

Email & Internet

 

UMailEmail

UMail features virus protection, spam filtering, and other convenient tools such as mail forwarding and vacation-reply. UMail is available via a web browser or email software. Staff are allocated 2 GB of space on the the UMass Amherst email system. A limited number of academic and administrative departments on campus use Microsoft Exchange email and calendaring.
More about UMail | More about Exchange

 

Wireless & Wired Internet

UMass Amherst IT provides high-speed wired Internet access in most campus buildings. Wireless connectivity at UMass Amherst is provided by eduroam, an international wireless access service available in over 12,000 locations worldwide.
More about Network Connectivity

   

Software, Hardware & Telephone Discounts

Free & Discounted Software

UMass Amherst IT offers free and discounted software, including free anti-virus and security software, and competitive discounts on Microsoft and Adobe products. Faculty and staff can obtain select Microsoft and Adobe software at no cost. We also support Windows, Macintosh, and Linux software.
More about Software

 

Computer Discounts & Repairs

UMass Amherst IT provides diagnostic and repair services for computers and peripherals. The U$ave program offers competitive discounts on desktops, laptops, tablets, and peripherals from popular manufacturers. 
More about Hardware

 

Telephone Service

Telecommunications Services provides administrative and residential telephone service and support as well as voice mail, operator, and billing services. We also negotiate discounts on cellular plans and accessories for students, faculty, and staff. Staff who have questions about their phone service should contact their Telephone User Representative (TUG Rep).
More about Telephone Service

   

File Storage & Collaboration

Apps at UMass Amherst

Apps at UMass Amherst, Google's suite of collaboration tools customized for our campus, enables you to share and edit files, maintain your personal calendar, or create public web sites.

The version of Apps at UMass Amherst available to staff does not feature Google Mail.
More about Apps at UMass Amherst

 

Online File Storage at UMass Amherst

Box is UMass Amherst IT’s secure file storage and sharing system. Students, faculty, and staff use Box’s web interface to upload project files, assignments, images, and other documents, then access them from any computer with an Internet connection. Access your account here. 

   

Computing Training & Support

SupportHelp Center Support

UMass Amherst IT Help Center Consultants can answer your computing questions in person, online, and over the phone.
More about the UMass Amherst IT Help Center

 

Workshops & Training

UMass Amherst IT offers workshops and training on a variety of technology-related topics. We also offer Atomic Learning, a comprehensive collection of instructional videos on popular software.
More about Workshops & Training