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Information Technology

UMass Amherst IT Guide for Staff

Below is an overview of the services that UMass Amherst Information Technology (IT) offers UMass Amherst staff. For a complete list and more details, see Services by Topic.



Email & Internet


Email at UMass Amherst is powered by both Google Mail and Microsoft Office 365 Exchange

  • Google Mail (Gmail), part of Apps at UMass Amherst, is the email platform used by all undergraduate students and most graduate students, as well as various faculty and staff.
  • Office 365 Exchange, part of Microsoft’s Office 365 suite of cloud-based tools, is the platform used by many faculty and staff members across campus, including some graduate students.

Both platforms come with a wide array of tools and features, available for free, including calendaring, integration with other apps, and more. Note: Some departments use only one of the two email services. If you wish to switch from service to the other, please contact your department's IT professional.

More about Gmail | More about Exchange

Wireless & Wired Internet

UMass Amherst IT provides high-speed wired Internet access in most campus buildings. Wireless connectivity at UMass Amherst is provided by eduroam, an international wireless access service available in over 12,000 locations worldwide.
More about Network Connectivity



Software, Hardware & Telephone Discounts

Free & Discounted Software

UMass Amherst IT offers free and discounted software.
More about Software

Computer Discounts & Repairs

UMass Amherst IT provides diagnostic and repair services for computers and peripherals. The U$ave program offers competitive discounts on desktops, laptops, tablets, and peripherals from popular manufacturers. 
More about Hardware

Telephone Service

Telecommunications Services provides administrative and residential telephone service and support as well as voice mail, operator, and billing services. We also negotiate discounts on cellular plans and accessories for students, faculty, and staff. Staff who have questions about their phone service should contact their Telephone User Representative (TUG Rep).
More about Telephone Service



File Storage & Collaboration

Microsoft OneDrive

Microsoft OneDrive at UMass Amherst is integrated with Office 365 applications, including Exchange email & calendar. Save your files to OneDrive to access them from any device, anywhere.

More about Online File Storage & Collaboration

Google Workspace (G Suite) at UMass Amherst

Google Workspace, Google's suite of collaboration tools customized for our campus, enables you to share and edit files, maintain your personal calendar, or create public web sites.

More about Apps at UMass Amherst


Computing Training & Support

Help Center Support

UMass Amherst IT Help Center Consultants can answer your computing questions in person, online, and over the phone.
More about the UMass Amherst IT Help Center