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Information Technology

Fall 2023: What’s New from IT

UMass Amherst Information Technology (IT) welcomes you to the Fall 2023 semester! 
Here are a few changes, updates, and actions to know about.


Prepare for the Semester: Actions to Take Right Away


Actions for Students
  1. Get Online Easy: Set Up Eduroam Ahead of Time

    Get your devices ready to connect to campus networks - configure the eduroam network ahead of time.
    Visit to get started.

  2. Get Your Computer Ready

    Don’t get slowed down by important updates at the start of classes! Make sure everything is ready ahead of time:

    • Install the latest updates for your computer:
      Windows | Mac OS
    • Install updates for apps you may need for class, like Zoom.
  3. Don't get locked out:

    Check your two-step login settings, especially if you're traveling.

Actions for Faculty
  1. Get Your Computer Ready

    Don’t get slowed down by important updates at the start of classes! Make sure everything is ready ahead of time:

    • Reboot your computer
    • Connect to VPN if you’re off-campus
      Connecting university-managed off-campus computers to VPN regularly ensures updates are installed.
    • Install updates for important apps like Zoom or Teams
      Try launching important apps to make sure they aren't waiting to install updates before you can use them.
    • Check printer installations
      Windows | Mac OS
  2. Make Sure You Can Access Files and Services

  3. Get Ready to Present

    Make sure you have any adapters you may need to connect your computer to your classroom audio/video systems.

  4. Teaching with Adobe Creative Cloud?

    Complete the Adobe opt-in request form if you need Adobe products other than the free Acrobat Reader.


Get the Microsoft Authenticator app for the easiest and most secure login experience for UMass Amherst services, now including SPIRE!



Canvas logo overlaid on a picture of people talking around a laptop

Canvas: A new learning experience is here! 

This fall, some courses are taught in UMass Amherst’s new, future-ready learning management system: Canvas. Canvas provides an accessible and inclusive experience, centered on ease of use – including on the go usability with the Canvas mobile app. 

Canvas will become UMass Amherst’s primary learning management system over the next couple years. Learn more about the transition to Canvas.

Preview of new SPIRE login page on a laptop

New SPIRE login page

This semester, access the SPIRE student information system with a new login page – now using a similar login process to many other campus services, and secured with two-step login.

The upgraded SPIRE login page is part of a multi-year effort to optimize the user experience and enhance the security of the campus IT infrastructure. Standardizing how students, faculty, and staff access IT and other campus services advances our strategic goal to deliver a technology ecosystem that prioritizes resiliency, security, and a positive user experience. Read more about SPIRE changes

new - check in online

Save Time: Check In Online for Tech Help 

New for Fall 2023 - If you are visiting the IT Service Desk in the Campus Center for in-person tech help, you can now save time by checking in online. 

Checking in online saves your spot in line and helps the Service Desk find answers to your tech questions more efficiently by filling in some basic information before you get there. 

Get started at

Tech Help & Resources

Find Answers: IT Knowledge Base

UMass Amherst technology support articles have the answers to many common and uncommon questions.

Solve issues quickly by finding up-to-date information in the new Knowledge Base.

Get Tech Help: IT Service Desk

Need help? Get direct support for UMass Amherst technology issues via phone, chat, email, or in-person.

Check hours and options

Learn Something New: LinkedIn Learning

Extend your learning with on-demand online courses.

UMass Amherst students, faculty, and staff have access to LinkedIn Learning's online library of in-depth courses on subjects from creative tech tools and techniques to business skills.

Log in with your UMass Amherst account.