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Information Technology

Enterprise Desktop Support Service Offerings


The UMass IT Enterprise Desktop Support Group provides support for all faculty and staff in the following areas, but not limited to:

  • Hardware/software installation
  • Printer setup
  • Internet access
  • Purchasing advise
  • Password help
  • Network storage
  • Security

Data Migration for New, Recycled, or Reformatted Computers

The UMass IT Enterprise Desktop Support group will back up documents, desktop settings, IE favorites, Firefox and Safari bookmarks and email (contacts and calendars). All personal photos, videos, and music on university-owned computers will need to be backed up by the individual to a CD/DVD or external drives prior to our staff arriving.

Hardware Support

UMass IT Enterprise Desktop Support group will provide support for standardized hardware which we are authorized to support and service. We will offer limited support for printers and scanners connected to the computers. We do not perform hardware maintenance on printers and scanners. Our technicians are available for consultations on purchasing hardware for campus faculty and staff use. All new hardware purchased will be setup by the UMass IT Enterprise Desktop Support group.

Software Support

Operating Systems and Applications

UMass Amherst Information Technology helps students, faculty, and staff obtain free and low-cost software, and provides support for a wide range of software. A complete listing of Supported Software & Downloads and Free & Discounted Software is available on our website.

Application Installation Only

UMass IT Enterprise Desktop Support group will install from a site license at no charge to the department, troubleshoot, and provide limited assistance on how to use.

  • SPSS*
  • SAS*
  • Adobe Acrobat Pro
  • Adobe Creative Cloud

*Departments must purchase the applicable license and show proof of license ownership prior to the installation of the software package.