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Information Technology

Enterprise Desktop Support

UMass IT Enterprise Desktop Support manages and supports enterprise computing devices; from the file server to the end users computing and/or mobile devices, our service offers an end-to-end solution for the departments of the University of Massachusetts Amherst.

UMass IT Enterprise Desktop Support is a fee-based support organization that manages and supports enterprise computing devices for UMass Amherst departments that utilize the UMass IT Active Directory system. These service offerings ensure that the university-owned computing and mobile devices, applications, and data get delivered intelligently, meet the university security requirements, and work appropriately.

  • Prepare computers and devices for use, ensure device security compliance, and manage delivery of data and applications to devices
  • Fix or help facilitate the repair of broken equipment

  • Prepare computer and device quotes for purchasing to ensure the correct operations within the universities enterprise structure and data security requirements

  • Data Migration for new, recycled, or reformatted computers


$70 per hour of on site service which includes imaging, software installations, and pre-service diagnostics

No charge phone support, pre-purchase consultations, and quotes

A complete explanation of services and fees are detailed in our Service Level Agreement. Contact us for more information.

Hours & Location: 

Hours of Operation

Desktop Support Technicians and General Computer Management is available from 8:00 a.m. to 5:00 p.m., Monday through Friday, except when the university is closed due to holidays, administrative closings, or inclement weather.

Additional Availability

Infrastructure applications (Active Directory, Exchange, etc.) that are needed for the management of systems have 24/7 on-call support.