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Box Retirement - Frequently Asked Questions

IT Service Transition: Box Retirement homepage

This is a living document and will be updated with more information as it is available. Sign up to receive weekly Box retirement updates by email
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About Box retirement

Why is UMass Amherst retiring Box?

The Box Secure Online Storage service will be retired due to vendor-driven changes, including a dramatic cost increase and the end of unlimited storage. Other secure online storage services are already offered at UMass Amherst and meet the needs of the university community.

What other secure online file storage options are available at UMass Amherst?

UMass Amherst students, faculty, and staff have access to Microsoft OneDrive and Google Drive. See our Online File Storage Platforms Compared web page for more information about Microsoft OneDrive and Google Drive. 


What will happen to my files in Box after Box is retired?

UMass Amherst Information Technology will automatically transfer your Box files to your UMass Amherst Microsoft OneDrive account before the Box retirement. Support will be provided for Google Drive. Stay tuned for more information about how this automated process will work. 


What is the timeline for Box retirement?

Box will be available for the 2020-2021 academic year and will be retired during 2021. You will receive an email with specific information about the timeline for Box retirement. 
See the IT Service Transition: Secure Online Storage (Box) Retirement page for more information and updates as they are available. 



Box features & other online storage options

Box has been referred to as Secure Online Storage at UMass Amherst. Do other online storage services offer the same level of security?

Both Microsoft OneDrive and Google Drive offer similar levels of security to Box.


How does sharing files in Microsoft OneDrive or Google Drive compare to Box?

Both Microsoft OneDrive and Google Drive offer the ability to share files with individuals, groups, or publicly via a shared link - similar to Box. 


What app integrations and collaboration capabilities do Microsoft OneDrive and Google Drive offer?

While Box offered a limited connection with Microsoft Office document editing applications, Microsoft OneDrive and Google Drive both include integrations with full suites of applications. 

Microsoft OneDrive is  tightly integrated with Office applications for editing office documents - as well as other parts of the Microsoft 365 ecosystem (including Teams and Outlook) to make sharing and collaborating on files easier. 

Google Drive offers a similar level of integration with G Suite, Google’s suite of document editing and collaboration applications.