Students who have been admitted to the University, incoming undergraduate and graduate students, faculty, and staff can activate their accounts online or in person:
- Online: On the SPIRE Logon page, click Activate Your Account under IT Accounts (right side of the page). You will need your NetID and temporary password sent to you via email or regular mail.
- In person: Go to the IT Help Center, A109 LGRC, Monday - Friday, 8:30 a.m. and 5:00 p.m., with your UCard (UMass picture ID) or other valid picture ID. This is a security precaution to protect you and the privacy of your account.
Click the Password Help link on the SPIRE Logon page (at right, under IT Accounts) to retrieve your NetID or password. Or, you can stop by the IT Help Center (A109 LGRC Lowrise, M - F, 8:30 a.m. - 5:00 p.m.) or the Learning Commons & Technical Support Desk with extended hours (Lower level of the W.E.B. Du Bois Library) with a picture ID.
UMass Amherst IT emails new account information to your non-UMass email address. Graduate and undergraduate students receive an email shorty after their application is processed.
You'll need this information to activate your account online: on the SPIRE Logon page, click Activate Your Account under IT Accounts
(right side of the page), then follow the prompts on the screen.
Your NetID is reserved for two years after you leave the University.
Returning students will receive an email at their non-UMass email address with a temporary password and can re-activate their accounts on SPIRE Logon page (at right, under IT Accounts).
If you are returning after two years or longer, you will receive a new NetID at your non-UMass email address
Faculty and staff receive their NetID and initial password via email or regular mail shortly after they become University employees, and can use this information to activate their accounts online. On the SPIRE Logon page, click Activate Your Account under IT Accounts (right side of the page).
Note: If you have not received your account information from UMass Amherst IT, please contact the IT Help Center (413-545-9400 (option 2), A109 Lederle Graduate Research Center (LGRC) Lowrise, M - F, 8:30 a.m. - 5:00 p.m.).