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UMass Amherst IT User Services Student Consultant

Undergraduate Student Positions

IT User Services is seeking undergraduate work-study students to work as IT Consultants in our Help Center.  We are looking for intelligent, amicable, and passionate individuals who are adept at problem-solving and trouble-shooting. We offer flexible scheduling during the semester and continued employment throughout summer and winter breaks.  



  • Must be a UMass undergrad student.
  • Work-study is preferred, but not required.
  • Matriculated student pursuing a minimum of 6 credits at UMass Amherst in a degree program with 2 years left until graduation
  • Working knowledge of network and Internet protocols
  • Experience with modern Operating Systems (Windows, Linux, OS X) and modern Cloud Services.
  • Strong interpersonal skills
  • Excellent oral and written skills
  • Ability to work in a fast-paced environment and self-regulating whilst independent of immediate oversight   

Preferred Qualifications:

  • Excellent organizational skills, paying close attention to detail, accountability, and reliability in meeting deadlines and requirements
  • IT Certifications (CompTIA A+, Apple Service Fundamentals, etc)


Working Conditions: 

UMass Amherst is one of the major public research universities in America.  Nestled in idyllic Amherst, Massachusetts, the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers.  Amherst, situated in the lovely Pioneer Valley, was rated the #1 college town in America by US News and World Report.  UMass Amherst IT is a dynamic and exciting organization with a mandate for continuous improvement.  If you are an enthusiastic and innovative individual, we invite you to apply.

How to Apply: 

Please send resume and cover letter to