Meet the Staff of IPO

Staff

Ed Abroad Staff View

Katie Ahlman
International Scholar and Student Advisor
413.545.0281
kahlman [at] umass.edu



kahlman [at] umass.edu

F-1 Portfolio Manager; Advises students in the College of Natural Science, the College of Engineering, and Isenberg School of Management.

Katie Ahlman joined the International Programs Office (IPO) in June 2019 as an International Student and Scholar Advisor. Her primary duties are advising international students and scholars on immigration matters. Prior to joining the IPO, Katie worked at Western New England University as an International Student Coordinator from 2013-2019. Originally from Nebraska, Katie has a B.A. in Global Studies and Sociology-Anthropology from Nebraska Wesleyan University and an M.A. in Educational Policy & Administration from the University of Minnesota-Twin Cities. She has lived in multiple countries and states throughout the U.S. Outside of work, Katie spends time with her family, swims, knits, and reads a lot!

Monica Bun
Front Desk Receptionist
413.545.2710
mbun [at] umass.edu



mbun [at] umass.edu
Kimberly Croke
Faculty-led Programs Assistant
413.545.3323
kcroke [at] umass.edu



kcroke [at] umass.edu

Available Tuesday, Wednesday, Thursday from 7:30 a.m.-12:30 p.m., and Friday from 7:30 a.m.-11:15 a.m.

Kim assists with the administrative functions related to the Faculty-Led study abroad programs. She also assists students with the application process for these programs. Prior to this Kim worked as the Asia Exchange Programs Assistant.

Andrea Campbell Drake, M.Ed.
Director of International Health, Safety, and Security
413.545.4350
andreadrake [at] umass.edu



andreadrake [at] umass.edu

As the Director of International Health, Safety, and Security, Andrea is responsible for developing systems to support students, staff, and faculty traveling abroad as well as the implementation of comprehensive international travel safety policies and strategies for campus. Andrea also serves as a Deputy Title IX Coordinator for incidents abroad. Andrea earned a dual B.A. degree from Northeastern University in International Affairs and Languages, Literature, and Cultures with a minor in Middle East Studies. Her undergraduate program included two full time co-ops working at Amnesty International and The Boston Globe as well as periods studying abroad in Paris and a program in Egypt, Syria, and Qatar. Her travel experience continued post-college with a summer volunteering in Haiti on the small island of Île-à-Vache. Andrea earned her Master's in Higher Education Administration from UMass Amherst in 2018. She holds a leadership position in Pulse, a national network of international health, safety, and security professionals in higher education. Andrea served as the President of the Massachusetts Council for International Education (MaCIE) from 2019-2020.

Pamela Dutta
Associate Director for International Student and Scholar Success
413.545.2716
dutta [at] umass.edu



dutta [at] umass.edu

Pamela Dutta recently joined the International Programs Office (IPO) in January 2018 as the Associate Director for International Student and Scholar Success. Prior to joining the IPO team, Dutta worked with UMass Student Legal Services Office since 2005. This new position has a joint reporting role to Student Affairs and Campus Life's (SACL) advocacy, inclusion and support programs. In her new role, Dutta will allow IPO and the Student Affairs & Campus Life (SACL) division to be even more integrated in their collective commitment to the inclusion and success of the UMass international student and scholar community. Pamela will allow IPO and SACL to be even more integrated in their collective commitment to the inclusion and success of the international student and scholar community.
She is uniquely situated to collaborate with the Center for Women and Community, Student Veterans Resource Center, Office of Religious and Spiritual Life, Stonewall Center, Center for Multicultural Advancement and Student Success, Men and Masculinities Center, Upward Bound and Student Bridges, to better support the diverse needs of our international students.
Dutta earned her Bachelors of Arts with University Without Walls from UMass Amherst in 2005. She earned her Master’s degree in Public Policy and Administration from UMass Amherst School of Public Policy in 2017.

Mark Eckman
Director of Education Abroad
413.545.1208
eckmanm [at] umass.edu



eckmanm [at] umass.edu
Lina Heaster-Ekholm
Programs Assistant
413.545.4984
ipoevents [at] umass.edu



ipoevents [at] umass.edu

I was three weeks old when I crossed the Atlantic for the first time, and much of my life since has been spent living, traveling, and learning abroad. This has enriched my life in countless ways. To paraphrase Arthur Miller, studying abroad is about much more than seeing new places; it’s also about developing new ways of seeing (and being!). I’m excited for UMass students to have this experience as well. As the graduate assistant for pre-departure and re-entry programming, I am responsible for developing resources to help students not only feel more prepared to travel and make the most out of your time abroad, but also know how to better integrate your experience once you return. In addition to my work with the Ed Abroad office, I am a doctoral student here at UMass in the International Education concentration.

Nichole Hunley
International Scholar and Student Advisor
413.545.2889
shunley [at] umass.edu



shunley [at] umass.edu

Current J-1 Scholar Portfolio Manager and Advisor, Advisor to Students in: College of Education, College of Nursing, College of Social and Behavior Sciences, College of Information and Computer Science, School of Public Health and Health Services.

A Kentucky native with a B.A. in International Affairs from Murray State University and a M.A. in Intercultural Relations from Lesley University. Nichole spent time in Europe for university studies and post undergraduate, and taught English in South Korea for 1.5 years. Having spent almost 7 years in Boston, working in the International Scholars Office at MIT, she was happy to change locations for a slower paced city. Nichole joined the IPO Fall 2018 and works with our international students, scholars, and faculty on many immigration matters. Outside of the IPO, you’ll find her enjoying the outdoors and visiting as many of the coffee shops in the area as she can.

Naoko Ishida
Associate Director of International Student and Scholar Services
413.545.9492
nishida [at] umass.edu



nishida [at] umass.edu

Advises Students in the College of Humanities and Fine Arts.

Naoko joined the UMass Amherst community first as an International Student and has worked in other offices across campus prior to landing at IPO in 2002, as a SEVIS Coordinator and now in the role of Associate Director for the International Student and Scholar Services. Her primary duties are overseeing immigration record and compliance and ensuring smooth operation of the advising unit. She also advises students and scholars on immigration issues. Outside of work, Naoko volunteers her time serving on committees for her two sons. She is a member of the Amherst Hockey Association and serves as Timekeeper Coordinator and is also the Team Manager for the Western Mass Vipers. She devotes most of her weekends at ice rinks watching them play hockey.

Regine John
Director of Programs in Germany & Education Abroad Advisor
413.545.5252
rsjohn [at] umass.edu



rsjohn [at] umass.edu

Advisor for: Croatia, Czech Republic, Germany, Hungary, Iceland, Ireland, Netherlands, Poland, Russia, Scandinavia, Switzerland, United Kingdom

Regine works with exchange partner universities in the states of Baden-Württemberg and Hessen as well as other parts of Germany. She is also responsible for exchanges with the Netherlands and Scandinavia and advises on education abroad programs in Switzerland, Austria, Central and Eastern Europe, Ireland, and the United Kingdom.

Ashley Krause
Education Abroad Advisor Asia & Pacific
413.545.5250
aekrause [at] umass.edu



aekrause [at] umass.edu

Advisor for: Australia, Bhutan, Cambodia, China, Fiji, India, Japan, Malaysia, New Zealand, Singapore, South Africa, South Korea, Taiwan, Thailand, Vietnam
Available Monday, Tuesday, Wednesday, and Thursday 9:00 a.m.-3:00 p.m.

Ashley advises students about study abroad opportunities in Asia and the Pacific. Ashley earned a B.A. in Asian Studies, which included spending a year abroad in Japan, and an M.Ed in Higher Education from Havard’s Graduate School of Education. Her experience in Asia includes teaching English in Hokkaido with JET for 2 years, and travel in China and Thailand. Professionally, Ashley has worked for study abroad programs and at small colleges in study abroad, and is very happy to have landed at UMass, where there is a such a diverse student body, with a variety of goals, with so many programs options. Her favorite part of advising is getting to know students and help them make their study abroad goals a reality. She encourages students to go abroad with an open mind and to take advantage of every opportunity; you may find so much more than you were seeking.

Heather Lacey
Director of Finance & Administration
413.545.8897
hlacey [at] umass.edu



hlacey [at] umass.edu

Heather is the Director of Finance and Administration for the International Programs Office. She is responsible for the management of all financial activities of IPO, including budget development, implementation and oversight, as well as all HR-related items including payroll and hiring. Prior to coming to UMass Amherst, she worked for 20 years as controller for a business newspaper in Boston.

AJ LeBlanc
Education Abroad Advising Center Coordinator & Education Abroad Advisor
413.545.8829
leblanc [at] umass.edu



leblanc [at] umass.edu

AJ earned her M.Ed. from UMass in 2002 and has been working on campus since 2007. She was thrilled to join the Education Abroad team during the summer of 2015. Through generous scholarships, she was able to participate in an internship in London the summer before her senior year of college. This provided her with experience and skills that she has used in the classroom, in her career and in all aspects of her life. She believes that study away programs should be an option for all students in all majors, no matter what their backgrounds or resources are. She encourages any student to come talk to the Education Abroad staff, explore the opportunities available and learn how to make studying abroad a reality.

Joshua Murray
Communication and Digital Media Specialist
413.577.3464
jmmurray [at] umass.edu



jmmurray [at] umass.edu
Claire Novotny
International Exchange Advisor
413.545.2773
cnovotny [at] umass.edu



cnovotny [at] umass.edu

 

Available Mondays and Tuesdays 8:00 a.m.-3:00 p.m., Wednesdays 10:00 a.m.-12:00 p.m., and Thursdays 7:00 a.m.-3:00 p.m.

As the International Exchange Advisor, Claire works with all incoming and outgoing exchange students. She holds a BA in Anthropology from the University for Massachusetts and a MA in Intercultural Leadership from SIT Graduate Institute. She studied abroad three times while in college and has led over 20 faculty-taught programs throughout the world. Outside the office, Claire keeps busy hiking in the woods, spending time with friends, and frequenting local coffee shops!

Emily Ostenson
Education Abroad Advisor (France and Italy)
413.545.8061
eostenson [at] umass.edu



eostenson [at] umass.edu

Advisor for: Belgium, France, Ghana, Israel, Italy, Jordan, Lebanon, Morocco, Senegal, United Arab Emirates
Available Monday, Tuesday, Wednesday, and Thursday 9:00 a.m.-12:00 p.m. & 1:00 p.m.-4:00 p.m. 

Emily serves as the Education Abroad Advisor for programs in France and Italy. Prior to IPO, she was the International Relations Manager at Grenoble IAE, the School of Management, within the University of Grenoble Alps. She has also held positions in study abroad, international professional exchange, and foreign language teaching. She is an alumna of the Professional French Masters Program at the University of Wisconsin- Madison, where she earned her Master of French Studies in International Education. She has lived in different regions of France for 5 years, including studying abroad in Montpellier, and has traveled extensively in Europe. Emily currently serves as the Vice President of the Massachusetts Council for International Education (MaCIE).

Kenneth Reade
Director, International Student and Scholars Services
413.545.5251
kjreade [at] umass.edu



kjreade [at] umass.edu

Ken Reade has worked in the field of international education since 1989 and he remains active both regionally and nationally in a number of areas affecting international education and immigration regulatory practice. Ken has been a longtime advocate of federal immigration reform policies and in 2013, Reade was named “Advocate of the Year” by the field’s leading professional organization NAFSA: Association of International Educators. He has also served as NAFSA’s Region XI (Northeastern United States) Chair, as well as a variety of other positions within the association and is a frequent presenter at regional and national NAFSA conferences. In 2010 he received the region’s “Distinguished Service Award.” Ken joined the IPO at UMass in August, 2014 and previously served in the Office of Visa and Immigration Services at Dartmouth College since 2001. His other previous international education experiences included positions in London, UK with Central College Abroad, Pacific University (Oregon) and the University of Illinois Chicago. As a native Oregonian, Ken appreciates the natural beauty of Western Massachusetts and resides in Northampton, MA with his family.

Michael Romero
Academic Initiatives Coordinator
413.545.6838
mjromero [at] umass.edu



mjromero [at] umass.edu

Advisor for: Faculty Taught Programs
Available Tuesdays and Wednesdays 9:45 a.m.-4:00 p.m., Thursdays 9:45 a.m.-12:00 p.m. & 1:00 p.m.- 5:00 p.m. 

Mike serves as the Coordinator for all Faculty-led Programming at UMass Education Abroad. A Massachusetts native and alumnus of UMass with a B.A. in English and Letter of Specialization in Professional Writing, Mike spent a semester abroad in the United Kingdom during his undergrad career and has since returned to the UK to lead short-term programs in a professional capacity.

Kate Smith
Student Account Manager
413.577.2775
kes [at] umass.edu



kes [at] umass.edu

Kate supports students through the study abroad process by monitoring their progress through the Terra Dotta software application. She is our liaison with the UMass Undergraduate Registrar, Bursar and Financial Aid Services and ensures students’ status and billing information is correct in SPIRE. Kate also works closely with University Health Services and Dean of Students office seeking clearance for students to safely go abroad. Recognizing that students benefit from various levels of support, Kate is available for advising regarding the financial aspects of Education Abroad. She helps students compare program costs and figure out their budgets. Preparing to study abroad is exciting, scary, complicated and fun all at the same time! “Helping students and families through this process is hugely satisfying”.

Cristina Sosa
Associate Director of Education Abroad (Spain and Latin America)
413.577.3071
csosa [at] umass.edu



csosa [at] umass.edu

Advisor for: Argentina, Belize, Brazil, Buenos Aires, Canada, Chile, Colombia, Costa Rica, Cuba, Ecuador, Greece, Kenya, Mexico, Panama, Peru, Portugal, Sea Semester Spain, Tanzania, Uruguay
Available Tuesday, Wednesday, and Thursday 9:00 a.m.-3:15 p.m.

What are you waiting for? Go study abroad! Best thing in your college career... As you can see, Cris truly feels this is one of the most incredible experiences you will have in your lifetime. She wishes she had studied abroad during her college career and truly regrets not doing it. Cris was born in Havana, Cuba and spent the first eight years of her life there, until her family fled to the United States following Castro's rise to power. She has lived in two cultures all her life with one foot in the U.S. and the other one 90 miles away in Cuba. Cris completed her undergraduate degree in Political Science at UMass Amherst and then continued on to a Masters in Educational Policy and Administration. She has been a photographer, worked for a cruise line in Miami, worked in an ad agency in New Jersey, traveled the world recruiting students for an area college and started an international office at a state school in Massachusetts. Her most rewarding job: “What I am doing now, facilitating study abroad opportunities for students at UMass.”

Kimberly Stender
Executive Assistant to the Associate Provost, Dr. Kalpen Trivedi
413.545.4986
kstender [at] umass.edu



kstender [at] umass.edu

Kimberly is the Executive Assistant to Dr. Kalpen Trivedi, Associate Provost for International Programs, and serves as the direct liaison for campus leaders and administrators, deans, department heads, the UMass President’s Office, domestic corporations, and external organizations including foreign governments and universities. She is responsible for maintaining various databases, preparing official correspondence and legal documents, and arranging campus visits for domestic and international educators, administrators dignitaries and government officials. Kimberly also serves as secretary to the Faculty Senate International Studies Council, International Student Committee, and the International Risk Management Committee.

Beryl Tang
International Student & Scholar Administrative Assistant
413.545.2323
bjtang [at] umass.edu



bjtang [at] umass.edu

Beryl Tang is the pre-advisor to the international student and scholars. Beryl supervises the ISS student workers who staff the ISS advising center.

Shamo Thar
Curriculum Integration Assistant
413.545.5421
curriculum [at] umass.edu



curriculum [at] umass.edu

Shamo Thar (Xia Maotai) serves as a Curriculum Integration Assistant in The Education Abroad Office, where she maps, assesses and promotes academically rewarding programs for UMass Amherst students overseas.

She is excited to work in the Education Abroad Office and truly believes the values of quality international academic opportunities for each and every student. She is a Ph.D. candidate at UMass Amherst’s College of Education, concentrating her research in International Higher Education—specifically, investigating questions related to college access, equity, and success for minority students.

Prior to UMass Amherst, Shamo worked as a lecturer at Qinghai Normal University in Western China, Eastern Tibet, where she taught classes related to education and development studies, also led service-learning, community-driven projects with the students.

Shamo has working experiences both in nonprofit organizations and universities from different countries, including the U.S.A and China. She has also traveled to many countries such as Canada, Australia, Germany, and Bangladesh through short-term Fellowship Programs, mainly residing in its universities. Her leisure activities include cooking, meditating, jogging, and writing children’s stories in her native language.

Kalpen Trivedi
Associate Provost for International Programs
413.545.4986
ktrivedi [at] umass.edu



ktrivedi [at] umass.edu

Kalpen Trivedi (Ph.D., University of Manchester, 2001) is the Associate Provost for International Programs. With over fifteen years of experience in international higher education, Kalpen is responsible for the strategic and operational oversight of student mobility programs, university exchanges, and UMass faculty-led programming overseas, and also supports comprehensive internationalization across campus. He oversees international travel safety and risk management and also serves as a Deputy Title IX Coordinator. With previous degrees from India, Oxford, and Cambridge, Kalpen is trained as a literary scholar of the British Middle Ages and speaks fluent French, Hindi, and Gujarati, passable Urdu and Italian, and rudimentary German. Kalpen has lived and worked on three continents and he enjoys traveling and encountering new places, peoples, and cuisines. His leisure activities include reading, American Football, and music.