The University of Massachusetts Amherst

CORUM Frequently Asked Questions

This is a collection of useful information for CORUM users.

  • How do I login to CORUM with my UMass NetID?
  • How do I reserve time or request services from a Core Facility using CORUM? (Watch the video)
    • Login to CORUM, browse the core facilities and instruments or use the search to locate the product you would like to purchase
    • Select the product to make a reservation or order
    • Select your payment source from the dropdown list
    • Choose your reservation time period, then click Create
    • Your reservations will appear on the My Reservations tab
  • How can I view my reservation in Outlook or another calendar?
    • The order receipt will contain an iCal formatted .ics file, which can be imported into other calendars, such as Outlook or Google Calendar
  • How do I request training or request access to reserve time on an instrument?  
    • Login to CORUM, browse the core facilities and instruments or use the search to locate the product you would like to purchase
    • If the instrument requires approval to reserve, you will presented with an option to contact the facility staff
  • I need to make a reservation, but CORUM responds: "we could not find a valid payment source that you can use to reserve this instrument"
    • All orders in CORUM require a valid payment source, you have two options:
      • Contact your PI to get authorization to a valid UMass speedtype
      • or Contact the core facility staff to arrange an alternate payment source: either a credit card or a purchase order
  • How do I add a new payment source / speedtype number?
    • To add a new speedtype to CORUM, the PI should complete the Core Facility - PI Authorization for Recharges form. (UMass login required)
    • After the new payment source has been added to CORUM, the PI (or Business Manager) can add you as an authorized purchaser on the account.
  • How do I change or cancel my reservation?  (Watch the video)
    • Login to CORUM, click on the My Reservations tab
    • Locate the order you would to change
    • Click on the reservation time slot and use the options to change the start and end times
    • or Click on Cancel to cancel the order, some restrictions may prevent cancelation without a charge
  • I arrived early for my reservation, can start using the instrument now?  (Watch the video)
    • Yes, there is a "move up" option for each reservation on the My Reservations tab, which will determine the nearest available time slot
    • Note: some restrictions may apply
  • Could I extend my reservation? I need more time on the instrument.  (Watch the video)
    • Login to CORUM, click on the My Reservations tab
    • Locate the order you would to extend
    • Click on the reservation time slot and use the options to change end times
    • Note: some restrictions may prevent extending reservations, including other existing reservations and equipment specific options
  • I used the wrong payment source when placing a reservation, can I change it later?
    • Login to CORUM, click on the My Payment Sources -> My Transactions
    • Locate the order you need to change, click on the Order Detail number
    • Next to the Payment Source, click Change
    • Select the correct payment source and then Save
    • If you need more assistance, please contact your PI or the core staff
  • I started a 4-hour reservation, but only 15 minutes later something bad happened. Now what?
    • Login to CORUM, click on the My Reservations tab
    • Locate the specific order and click on "Report an issue" to send a note to the facility staff
  • I arrived for my reservation, but the equipment interlock has disabled the instrument. How do I enable it?
    • Login to CORUM, click on the My Reservations tab
    • Locate the specific order and click on "Start Reservation" to enable the interlock
    • Don't forget to "End Reservation" when you have completed your work on the equipment
  • I forgot to end my reservation, will I be billed for the full reservation cost?
    • The billing policy varies across the instruments and cores, please contact the facility staff for clarification
  • I have a question that doesn't appear on the FAQ page, how do I contact the CORUM team?
  • I have a Reservation, what are my options?
  • Who is notified when an issue is reported with and instrument?
    Facility Directors, Facility Administrators, and Training Request Recipients receive an email notification.

  • I'm using CORUM on my mobile device, where can I see my reservations?
  • Why does Begin Reservation prompt you with "You will be logged out in 60 seconds" 
    Users are logged out by default to prevent accidentally taking actions under the wrong account, which could occur in a facility where many users are sharing one computer to start and end reservations. If users have other tasks to attend to, choose "Stay logged in" to avoid getting logged out.