New Information Security Service (Multi-Factor Authentication) Available for HR Direct

Thursday, January 18, 2018

Members of the campus community who access Direct Deposit or W-2 information using the HR Direct Self-Service portal will be required to sign up for a new information security service called two-step login (also known as Duo Multi-Factor authentication) and log in to HR Direct using two-step login. Two-step login increases security by requiring more than one step to confirm a person’s identity when logging in to computer systems, applications, and networks.

To better protect your personal information, we encourage all university employees to sign up and use two-step login. You can self-enroll and choose the method for you second step by visiting any time.

Two-step login is available at UMass Amherst as well as the other UMass campuses as part of a strategic initiative to better protect the sensitive information of each employee and the university's assets from increased information security threats.

To ensure a smooth transition, UMass Amherst Human Resources and Information Technology will provide additional support as members of the campus community enroll and start using the service.

More information is available at For questions and assistance, please contact IT User Services at it@umass,edu, 413-545-9400 or 5-TECH from on-campus.