Information Related to Fraudulent Unemployment Claims & Locked Accounts

Wednesday, June 10, 2020

Updated 6/10/20!

On May 27, 2020, the campus community was notified of the risk of fraudulent unemployment claims being submitted on behalf of UMass employees.

Massachusetts Department of Unemployment Assistance (DUA) has announced that criminals using stolen personal information from prior national data breaches are attempting to file fraudulent unemployment claims through the Massachusetts Unemployment System. This is part of a national unemployment fraud scheme.  DUA wants to assure you that there is no evidence of a State (DUA) data breach.  However, in an effort to protect the integrity of the unemployment system, DUA is implementing additional identity verification measures.

DUA is working diligently to resolve these problems, but it may take some time.

As a result of an increase in fraudulent claims, some UMass employees are being locked out of their DUA accounts or being blocked from creating one.  This is being done by DUA directly and UMass has no control over employee access to DUA systems.  If you get locked out of your account, you may not be able to:

  • Timely respond to notices from; or
  • File your weekly request for benefits.

Pursuant to guidance from DUA, here is what to do if you get locked out of your account:

Call the DUA Teleclaim Center at 877-626-6800, select option 7, and request a call back.  This will assure that you have proof of trying to call and you will be able to request a predate for the week that you were locked out and not able to request benefits so you can be paid for the week you are on furlough. Make a note of the date and time that you called and left a message for a call back.

In addition to these steps, please also email HR so that we can track employees who are locked out of accounts.  We are working with DUA to see that accounts are unlocked as soon as possible.  Employees who have problems with locked accounts will still be able to file a claim once their account is unlocked, even if it is beyond the normal filing timelines. 

Additionally, if you believe someone has applied for unemployment benefits falsely using your personal data: