Faculty and Staff Assistance Program

The Faculty and Staff Assistance Program (FSAP) is a free and confidential counseling, consultation, and referral service that is available on the UMass, Amherst campus. Employees can come talk to us about any difficulties they are facing including work, family, personal, or mental health issues. Supervisors can also come talk to us about issues they are having with a supervisee.

Some people find that we are a good “first stop” when they are facing a difficult situation -- we are happy to help you connect with other offices on campus or other services off-campus that can be of further assistance. We serve as a neutral space to talk things out -- we don't have the authority to resolve work-related issues but we can be a good space to get support and to think through your options.

Want to refer an employee to our services?  You may want to read our Tips for Supervisors.

Want to make an appointment?  Call us at 413-545-0350.  If you are having a mental health emergency, please call 911 or call Crisis Services at 413-586-5555.

Our Services

  • Counseling and Personal Consultations
  • Referrals to Community Therapists
  • Supervisor Consultations
  • Workshops

Additional Employee Assistance Services

UMass Amherst Employees also have access to additional services through our outside EAP provider, Optum.  They offer referrals to off-campus therapists for free consultations. They also offer legal and financial services.  For some people, consulting with someone away from campus is a more comfortable fit:

These EAP services are available to all GIC eligible employees.

Call: 1-844-263-1982 

Or visit the website:

https://www.liveandworkwell.com (use access code: Mass4You)


Location and Hours:

219 Hampshire House 131 County Circle Amherst, MA 01003-9275 By Appointment: Call (413) 545-0350 Monday through Friday 9AM-5PM