Employee Counseling and Consultation Office (ECCO)

The Faculty and Staff Assistance Program (FSAP) is now the Employee Counseling and Consultation Office (ECCO). 

NEW NAME, SAME SERVICES

Printable Info Sheet

We Offer: 

  • Counseling and Personal Consultations
  • Referrals to Community Therapists
  • Supervisor Consultations
  • Workshops

Find out more about our services here

Contact Us:

Please note, if you are having a mental health emergency, please call 911 or call Crisis Services at 413-586-5555.

Hours and Location:

Appointments available Monday through Friday 9AM-4PM

We are currently operating remotely.  When we are on campus, our location is:

219 Hampshire House 131 County Circle Amherst, MA 01003-9275 (across the parking lot from the Whitmore Administration building)

 

Additional Supportive Services for UMass Employees:

Mass4You is a commonwealth-sponsored Employee Assistance Program (EAP) available to all GIC eligible employees. Services include: 

  • Three in-person or Tele-EAP (virtual) counseling visits per issue per year – at no cost
  • 30-minute telephonic or in-person legal or mediation consultation per issue per year– at no cost
  • Guidance from a financial advisor to help with debt, foreclosure, financial planning and more
  • Get referrals for a variety of Work-Life convenience services: child care, elder care and more
  • Access to Optum’s 24/7 confidential Substance Abuse Treatment Helpline and a licensed clinician

Call: 1-844-263-1982 

Or visit the website:

https://www.liveandworkwell.com (use access code: Mass4You)