Employee Counseling and Consultation Office (ECCO)

The Faculty and Staff Assistance Program (FSAP) is now the Employee Counseling and Consultation Office (ECCO). 


Printable Info Sheet

We Offer: 

  • Counseling and Personal Consultations
  • Referrals to Community Therapists
  • Supervisor Consultations
  • Workshops

Find out more about our services here

Contact Us:

Please note, if you are having a mental health emergency, please call 911 or call Crisis Services at 413-586-5555.

Hours and Location:

Appointments available Monday through Friday 9AM-4PM

We are currently operating remotely.  When we are on campus, our location is:

219 Hampshire House 131 County Circle Amherst, MA 01003-9275 (across the parking lot from the Whitmore Administration building)


Additional Supportive Services for UMass Employees:

Mass4You is a commonwealth-sponsored Employee Assistance Program (EAP) available to all GIC eligible employees. Services include: 

  • Three in-person or Tele-EAP (virtual) counseling visits per issue per year – at no cost
  • 30-minute telephonic or in-person legal or mediation consultation per issue per year– at no cost
  • Guidance from a financial advisor to help with debt, foreclosure, financial planning and more
  • Get referrals for a variety of Work-Life convenience services: child care, elder care and more
  • Access to Optum’s 24/7 confidential Substance Abuse Treatment Helpline and a licensed clinician

Call: 1-844-263-1982 

Or visit the website:

https://www.liveandworkwell.com (use access code: Mass4You)