The Employee Service Center and Benefits team is primarily assisting customers remotely at this time - please reference the Human Resources contacts list  for most efficient service.

Kelly Pleasant
Benefits Manager
(413) 545-1478

Insurances, retirement, workers' compensation, unemployment, personnel records, employee family/medical leave application process, administration of Sick Leave Banks: AFSCME, MSP, Non-Unit and USA/MTA.

Natalie Figueroa
Personnel Records
(413) 545-3831

Personnel records for non-student and graduate student employees.

Beth Ives
Insurance Specialist
(413) 545-6115

Health, life, long-term disability, and dental insurances.  General information regarding new employee hiring paperwork, workers' compensation, OBRA retirement, and pay statements.

Leesa Lesenski
Workers Compensation Specialist
(413) 545-6114

Workers' compensation administration. General information regarding insurances, OBRA retirement, pay statements, and benefits.

Courtney Reed
Employee Service Specialist
(413) 545-4549

Employee Service Center specialist, involved in conducting new employee orientations, processing tuition discounts, unemployment benefits and answering general questions regarding insurances, retirement and University pay statements.

Darlene Rowe
Employee Service Specialist
(413) 545-6110

Employee Service Center, new employee orientations, tuition discounts, unemployment, general informaton regarding insurances, retirement, and pay statements.

Dorothy Shimel
Retirement Specialist
(413) 545-6113

State Employee's Retirement System, Optional Retirement Program, retirement "buybacks", and survivor benefits; general information regarding insurance, pay statements, and benefits.