Resumes
What is a resume?
A resume is a document you will use to apply for jobs, internships and other professional opportunities. It provides an overview of your relevant education, skills, and experiences as they relate to the opportunity you seek, and should present who you are as a candidate in a clear, concise, and compelling way. Resumes should be well written, perfectly punctuated, honest, concise, one page, organized, and consistent in formatting.
Customizing Resumes
If you apply online for a job or internship (as opposed to emailing your resume to a person), your application will likely go through an Applicant Tracking System (ATS) also known as a resume robot. ATS are software that help employers manage many applications by pre-screening resumes according to job qualifications and keyword matching between resumes and the job posting. ATS don’t read cover letters, but they do comb through resumes carefully so you will need to customize your resume for each job to make it through this system.
- How to Get Your Resume Past the System and Into Human Hands
- Jobscan ATS Resume Checker
- Skillsyncer ATS Resume Scanner
In addition to being formatted for an ATS, your resume needs to function well when a human being reads it. Hiring managers do a first read-through of applicant resumes surprisingly quickly – spending 10 seconds or less on each to determine who warrants a closer look and discarding most of them. Employers are looking for directly relevant information that matches their job description and discarding applicants with generic sounding or ineffectively-written resumes. They are determining the handful of applicants to invite to interview. If they can’t find what they are looking for quickly on your resume (even if it’s there), they will not consider you further.
The Basics
It takes time to prepare an effective resume. These guidelines will help you get noticed by employers with the goal of gaining an invitation to interview for the position you are seeking.
Resume Formatting and Content
Format
- DO NOT USE ANY KIND OF RESUME TEMPLATE. Templates contain hidden formatting that can sometimes be read by an ATS as a virus. Mimic any format you like, but be sure to create your own document.
- Do not use computer generated headers or footers, columns, icons, design elements, photos, or borders.
- Use standard margins (.5 inches to 1 inch) and bullets.
- Use a professional font such as Calibri, Arial, Verdana or Gill Sans (or other sans-serif font).
- Your resume content should be all the same font and font size (except for your name, which is largest); it should be simply designed and readable, with consistent spacing throughout.
- Your name should be at the top on a line by itself.
- With few exceptions, your resume for internships and entry level jobs should be one page.
Content
- Know your audience and write to your audience. There is no such thing as a general resume. To save time, it is helpful to create a “Menu of Options” that includes all of your experiences, formatted correctly, that you can then pick and choose from. But every time you send out a resume, it needs to be tailored for the job or internship you’re applying to.
- Read the opportunity you are applying for carefully. Print it out and highlight keywords. What are keywords? Re-read the opportunity and notice words repeated more than once, words that seem important, or words that start bullet points. Replace your own language with those keywords where applicable.
- Notice the order the employer has placed their requirements in the Qualifications/Requirements section. The order of your resume headings should follow the order of their requirements (if they list education first, put education at the top of your resume, etc.).
- Descriptions should start with action verbs.
- All the clues you need to tailor your resume are there in the job description, so read it carefully!
Crafting Strong Bullet Points
Starting Tips:
1. Always start each bullet point with an action verb.
2. Use past tense for jobs that happened in the past, and present tense for jobs you are currently still employed at.
3. Include 3-5 bullet points for each experience.
Ask Yourself These Questions:
What: What were your responsibilities? What did you accomplish? Quantify achievements using numbers, percentages, or dollar amounts.
How: How did you do it? What methods, skills, or technologies did you use?
Why: Why was it important?
When: When did you do it? Quantify by sharing how frequently you did something.
Who: Who was involved? Be specific about your interactions (coworkers vs. customers, age ranges, group sizes).
Starting Point | Ask yourself… |
|
Led activities for campers | How and Who? | Leveraged clear and engaging communication style to lead 10-12 campers aged 7-9 in activities. |
Operated cash register | When and Why? | Processed up to 20 customer transactions an hour in a friendly and efficient manner while enhancing the customer experience. |
Used research skills | How and What? | Conducted primary and secondary research using historical archives, digital libraries, and scholarly journals to produce a 20-page paper on early 20th-century literature. |
Bonus Tip: For bullet point sentences that go over onto the next line by one word, what is commonly referred to as a “cliffhanger”, it is best practice to edit the sentence to fit on one line.
Incorporating Academic Courses and Projects
Academic projects and course experiences can demonstrate valuable skills employers look for, especially when you do not yet have extensive internship or work experience. These can include research, writing, collaboration, communication, and creative problem-solving. When including academic work, focus on what you created, accomplished, or contributed, along with the methods and skills you used throughout the process.
Examples of Brief Project Entries:
Dance Senior Project, “Finding Balance” Original Choreographic Work:
Created and choreographed an original 12-minute performance exploring themes of resilience and personal growth, leading the project from concept development through public performance.
English Rhetorical Analysis Paper: Wrote a 7-page analytical paper examining Frederick Douglass’ “What to the Slave Is the Fourth of July?” speech, analyzing how rhetorical choices, audience awareness, and appeals to morality strengthened his argument against slavery.
Examples of Expanded Project or Course Entries:
Course Participant
American Revolution Era, UMass Course, Spring 2025
- Examined the political, social, and intellectual developments surrounding the American Revolution.
- Developed evidence-based written arguments using historical texts and primary sources.
- Participated in collaborative class discussions and activities focused on interpreting historical events from multiple perspectives.
Painting Studio Project - “Urban Landscapes: Exploring Memory and Place”
Advanced Painting UMass Course, Spring 2025
- Created series of paintings exploring the relationship between environment and personal experience through composition, color, and visual storytelling.
- Developed concepts through sketches, material experimentation, and revisions.
- Presented completed artwork during a studio critique, incorporating peer feedback to strengthen artistic choices and final work.
Sample Action Verbs
Accomplished
Achieved
Acquired
Acted
Administered
Advertised
Advised
Advocated
Aided
Analyzed
Appraised
Approved
Arranged
Assessed
Assisted
Attained
Authored
Brainstormed
Briefed
Budgeted
Built
Calculated
Campaigned
Chaired
Classified
Coached
Collaborated
Collected
Communicated
Completed
Complied
Composed
Computed
Conceptualized
Conducted
Conserved
Constructed
Consulted
Contributed
Cooperated
Coordinated
Created
Curated
Customized
Decided
Delegated
Delivered
Designed
Determined
Developed
Devised
Diagramed
Directed
Discovered
Displayed
Documented
Drafted
Edited
Enabled
Enacted
Enhanced
Enlisted
Ensured
Established
Evaluated
Examined
Exceeded
Excelled
Expanded
Expedited
Explained
Facilitated
Finalized
Fixed
Formalized
Formed
Formulated
Fostered
Founded
Gained
Gathered
Generated
Guided
Handled
Headed
Helped
Hired
Identified
Illustrated
Implemented
Improved
Increased
Initiated
Instituted
Instructed
Interpreted
Introduced
Investigated
Launched
Led
Leveraged
Maintained
Managed
Maximized
Mediated
Mentored
Met
Monitored
Motivated
Narrated
Negotiated
Observed
Obtained
Operated
Optimized
Orchestrated
Organized
Originated
Outperformed
Overcame
Overhauled
Participated
Perfected
Performed
Persuaded
Planned
Prepared
Presented
Prioritized
Produced
Programmed
Projected
Proofread
Proposed
Provided
Publicized
Published
Purchased
Ran
Ranked
Reached
Read
Redesigned
Refined
Renovated
Reorganized
Reported
Researched
Resolved
Responded
Restored
Reviewed
Rewrote
Scheduled
Screened
Simplified
Solicited
Solved
Specialized
Spoke
Storyboarded
Strategized
Streamlined
Strengthened
Substantiated
Succeeded
Summarized
Supervised
Supported
Synthesized
Taught
Tested
Trained
Transformed
Translated
Troubleshot
Updated
Upgraded
Utilized
Validated
Verified
Visualized
Won
Wrote
Resume Examples
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