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Frequently Asked Questions

Q. My primary computer is more than five years old. How do I apply? 

A. Please contact Steven Rigler at srigler@hfa.umass.edu. You will be asked to participate in a brief survey in which we will ask you questions related to how you use your computer and how we can help you to best leverage new technology. We will also record specific information about your computer. We will then discuss the new computer’s configuration in an effort to match it to your needs, and order the computer itself. When the computer arrives, please contact Enterprise Desktop Support at 545-4048 to arrange computer setup, installation of productivity and security software, help you migrate your data from your old computer, and connect your computer with network services such as email.

Q. My primary computer is less than five years old. Can I get a new one? 

A. Subject to availability of Computer Renewal Program funds and approval of your department head, we will prorate the cost of a new computer according to the age of your existing computer. Your department or other sources would pay the balance. For example, if your computer is four years old, your department would pay 25% of the cost of a new computer. Please contact Steven Rigler at srigler@hfa.umass.edu for further details.

Q. My computer is made by Apple, or I would like to replace my computer with an Apple computer. Is it possible? 

A. Yes. At present, Mac Mini is available as a replacement option. More expensive Apple computers are available if you have supplemental University funds such as MSP.

Q. Why does a baseline Windows computer have higher performance specifications than a baseline Apple computer. 

A. Because Apple computers are more expensive. 

Q. Will you configure my replacement computer to improve it relative to a basic desktop computer? 

A. Yes, but only if you have supplemental University funds available, e.g. MSP. 

Q. Can I replace my monitor? 

A. Not unless your monitor has failed, or has a diagonal measurement of less than 17 inches. Monitors have an average lifespan much greater than that of an average computer. Exceptions can be made for personnel whose work responsibilities (e.g. graphic design) necessitate a larger monitor.

Q. Will you reinstall all my software on my replacement computer? 

A. We will be happy to install any software for which you have installation disks and valid licenses. We automatically install Microsoft Office and Adobe Creative Suite on every new computer.

Q. After it is replaced through the Computer Renewal Program, can I keep my old computer? 

A. No. Computers are expensive to support and maintain.  Once we have delivered your new computer, Enterprise Desktop Support will help you migrate your data, then we can arrange to have your old computer recycled.

Q. What happens to my old computer? 

A. Your old computer will be recycled by Physical Plant.

Q. I am a student or a student employee. Can I have a new computer? 

A. No. HFA only provides replacement computers for faculty and staff.

Q. I manage a computer lab. Will you replace all my computers? 

A. No. Only a faculty or staff member’s primary computer may qualify for replacement under the Computer Renewal Program.

Q. Will you deliver and install my new computer? Will you remove my old computer? 

A. Your new computer will be shipped to your office directly.  When it arrives please call Enterprise Desktop Support at 545-4048 to arrange computer setup, installation of productivity and security software, help you migrate your data from your old computer, and connect your computer with network services such as email.  We will then arrange to recycle your old computer.

Q. Can I use my MSP/Provost's Office computer funds in conjunction with the Computer Renewal Program? 

A. Yes. We will help you configure a computer costing up to the price of a baseline computer plus your available MSP/Provost’s Office computer funds. For this reason, we strongly encourage faculty to apply for MSP/Provost’s Office computer funds each year and for any other funds that may be available. By combining resources, faculty can obtain a better computer than they could otherwise.

Q. Can I use PMYR, Professional Development, or any of my other funds in conjunction with the Computer Renewal Program? 

A. Yes. We will help you configure a computer costing up to the price of a baseline computer plus your available funds.