We're always here to help.

If you discover a problem in a building, on campus grounds, with utility services, or at one of our construction sites, call us. Anytime, day or night. Weekends and holidays, too. The Facilities Solutions Center is staffed 24 hours a day, seven days a week, 365 days a year.

413-545-6401

For emergencies involving fire, fire potential, loss of life, bodily injury, life-threatening or criminal activity, chemicals or other environmental hazards, do not call the Solutions Center!

Call 911 if using a campus phone. If using a cell or off-campus phone, direct dial 413-545-2121.         

The Solutions Center Team

Jim Antonovitch Manager, Solutions Center, Work Management fish442@facil.umass.edu Desk: (413) 545-9627 Jim manages the service request process. He oversees the day-to-day operation of the Solutions Center.

	Bryan Noga Communication Dispatcher bnoga@facil.umass.edu Desk: (413) 545-6401
	Lisa Jarvis Communication Dispatcher ljarvis@facil.umass.edu Desk: (413) 545-6401
	Jonathan Grant Communication Dispatcher jgrant@umass.edu Desk: (413) 545-6410
	Michael Townsend Communication Dispatcher mat@facil.umass.edu Desk: (413) 545-6401
	Chris Mercer Communication Dispatcher cmercer@umass.edu Desk: (413) 545-6401
	Thomas Heim Communication Dispatcher theim@umass.edu Desk: (413) 545-6401