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  • Consult with the dean about next steps.
  • Contact UMass Legal Counsel for advice (@email).
  • Inform the Associate Vice Chancellor for Issues Management in University Relations and consult on a potential response statement (see Crafting a Statement under Resources).
  • Department colleagues and staff may be in the path of social media and phone harassment. It’s important to contact departmental faculty and staff immediately with a unit statement of what is happening and support.
  • Provide them with a script for answering phone calls and emails that refers inquiries to University Relations and to Cc you. An example: “Thank you for your interest in this issue. Calls on this topic are being handled by our News and Media Relations Office. Would you like me to transfer you to that office?”