FCS Customer Service Representatives (CSR) help with scheduling planned work and are knowledgeable contacts with the campus community. Our CSRs work with you to develop scope-of-service required to meet the customer’s objectives.
Customer Service Representatives
Customer Service Representatives

Customer Service Representative
Customer Service
ehemond@umass.edu
(413) 468-0806

Customer Service Representative
Customer Service
ameo@umass.edu
(413) 387-9626

Customer Service Manager
Customer Service
patrick.nee@umass.edu
413-362-9703

Customer Service Representative
Customer Service
laura.shiels@umass.edu
Cell: (413) 468-0805