students smiling on campus in snow
Customer Service

Customer Service Representatives

FCS Customer Service Representatives (CSR) help with scheduling planned work and are knowledgeable contacts with the campus community.  Our CSRs work with you to develop scope-of-service required to meet the customer’s objectives.

Customer Service Representatives

emily
Emily Emond-Campbell
Customer Service Representative
Customer Service
ehemond@umass.edu
(413) 468-0806
amy
Amy Meo
Customer Service Representative
Customer Service
ameo@umass.edu
(413) 387-9626
Patrick Nee
Customer Service Manager
Customer Service
patrick.nee@umass.edu
413-362-9703
laura
Laura Shiels
Customer Service Representative
Customer Service
laura.shiels@umass.edu
Cell: (413) 468-0805