Contact Us

We want to hear from you.

If you discover a problem in a building, on campus grounds, with utility services or at a construction site, call the Facilities Solutions Center at 413-545-6401, day or night.  Weekends and holidays, too.  We're always here to help.

For emergencies involving fire, fire potential, loss of life, bodily injury, life-threatening or criminal activity, chemicals or other environmental hazards, DO NOT CALL THE SOLUTIONS CENTER!  Call 911 if using a campus phone. If using a cell or off-campus phone, direct dial 413-545-3111.

For non-emergency requests, use an online form on the FCS Service & Space Requests page.

~ OR ~

Contact the Facilities & Campus Services Customer Service Representative for your department:

Melissa Bergeron—5-6443

Liz Tousignant—7-0413

Sonya Fernandes—7-0412

Bethany Desbien—7-4770

Amy Meo—5-2603

If you don’t know the Customer Service Representative for your department, you can refer to the DBC/Customer Service Representative List, or call Melissa Bergeron at 5-6443 for assistance.

If you have a question or comment about this web site, or about Facilities & Campus Services in general, please contact the FCS Communications Manager, Jim Hunt, at 413-577-4767. Otherwise, you can contact us using one of the following methods:


Facilities & Campus Services
Physical Plant Building
University of Massachusetts
360 Campus Center Way
Amherst, MA 01003-9248

Telephone: 413-545-8000

Fax: 413-545-1450

Directions to our office (from the Mass Turnpike/I-90):

  1. Take Exit 4 (W. Springfield) north on I-91.
  2. From I-91, take Exit 19 (Route 9- Northampton) - 19 miles.
  3. Bear right (east) on Route 9, to Route 116N - 5 miles.
  4. Turn left on Route 116N, to "UMass" exit - 1 mile.
  5. Bear right at the top of the exit ramp, go through the blinking yellow light, take a left at the next light onto Commonwealth Avenue.
  6. Turn right onto Campus Center Way; the Physical Plant Building, home of Facilities & Campus Services, is on the left.
  7. Park in the small metered lot in front of the building, or return back up Campus Center Way to the campus parking garage.
  8. Enter the metal-framed glass door to the left in the front of the Physical Plant Building.

Additional directions to the UMass Amherst campus.