CANCELED UMass INFORMS - Talk by Dr. Anita L. Tucker
March 27, 2020
11:00 am-12:00 pm
Isenberg School of Management
UMass Amherst Campus
This event has been canceled.
Title: Learning from Failures in Healthcare Delivery
Organizations experience operational failures on a daily basis, but rarely use these events to spark organizational improvement. This talk describes the unique challenges posed by operational failures, and will discuss a framework that can help organizations learn them. The context of the talk will be care delivery in hospitals, but operational failures occur in all types of organizations.