In accordance with Massachusetts regulations, capacity limits and other restrictions are in effect for in-person campus events. Please see Campus Event Guidance for Spring 2021 for more details.

CANCELED UMass INFORMS - Talk by Dr. Anita L. Tucker

Event Details

March 27, 2020
11:00 am-12:00 pm

Isenberg School of Management

Room: 128

UMass Amherst Campus

Handicap access available
Free admission

This event has been canceled.

Title: Learning from Failures in Healthcare Delivery

Organizations experience operational failures on a daily basis, but rarely use these events to spark organizational improvement. This talk describes the unique challenges posed by operational failures, and will discuss a framework that can help organizations learn them. The context of the talk will be care delivery in hospitals, but operational failures occur in all types of organizations.