Temporary restrictions on campus events are now in place. Events with location labeled Online, Virtual or Phone are still happening, pending further restrictions.

Talk: 'Facilitating Difficult Dialogues and Managing Hot Moments'

Event Details

February 21, 2017
11:30 am-1:00 pm

Campus Center

Room: 904-08

UMass Amherst Campus

Handicap access available
Free admission
Kirsten Helmer

Diversity Lunch Talk event #2: Let’s Talk About It – Facilitating Difficult Dialogues and Managing Hot Moments in College Classes

The event is part of TEFD’s Spring 2017 Teaching & Diversity Professional Development Series, open to faculty, post-docs, and graduate students. Pizza and salad are provided.


Have you ever experienced that moment during class when emotions run high and the discussion turns into a heated exchange where people feel defensive and stop listening to each other? Such hot moments can have serious negative impacts on your students and their learning.  As instructors, you may feel triggered yourself, or you may feel helpless and even paralyzed, not knowing how to respond. Maybe you even find yourself trying to avoid controversial topics.

In this session, we will open a space for conversation to explore purposeful strategies for cooling down tension and turning hot moments into powerful learning opportunities.


Reflect on and describe hot moments that you experienced in your classes.

Identify proactive strategies that will allow you to develop a learning environment that fosters your students’ productive engagement with controversial topics.

Explore purposeful strategies that can help you to facilitate difficult dialogues and hot moments.


The Campus Center is located in the middle of campus at 1 Campus Center Way. Parking is available in the Campus Center Garage.

More details on directions and parking.

Event Category