Flavin Chair in Entrepreneurial Studies, Department Chair & Professor
Staff
About Bruce
Education
PhD Strategic Management, The Pennsylvania State University, 1999
MBA, Virginia Tech, 1992
BBA Finance and Economics, University of Kentucky, 1990
Academic Appointments
Professor of Management, University of Massachusetts, 2016-Present
Chair, Department of Management, University of Massachusetts, 2013-Present
Associate Professor of Management, University of Massachusetts, 2006-2016
Assistant Professor of Management, University of Massachusetts, 2004-2006
Assistant Professor of Management, University of Kentucky, 1999-2004
Visiting Professor of Management, University of Massachusetts-Dartmouth, 1997-1999
Recent Honors / Awards
Isenberg Research Excellence Award, 2018
College Outstanding Teacher Award, Isenberg School of Management, UMass, 2011
Isenberg Research Fellow, UMass, 2007-2009
Research Interests
Knowledge Creation and Coordination
Human capital
strategy and structure in knowledge intensive firms
Teaching Interests
Doctoral
Organization Theory
Strategic Management
Applied Research Methods
Selected Publications
Eckardt, R., Skaggs., B., & Youndt, M. 2014. Employee Turnover and Knowledge Loss: An Examination of the Differential Effects of Manager and Non-Manager Employee Turnover in Service and Manufacturing Firms. Journal of Management Studies, 51: 1025-1057.
Manz, C.C., Skaggs, B.B., Pearce, C.L., & Wassenaar, C.L. “Serving One Another: Are Shared and Self-Leadership the Keys to Service Sustainability?” Forthcoming at Journal of Organizational Behavior.
Skaggs, B., & Galli-Debicella, A. 2012. Customer Interaction and Uncertainty as Determinants of Organizational Structure in Service Firms. Journal of Service Management, 32: 337-352.
Huffman, T., & Skaggs, B. 2010. The Effect of Customer-Firm Interaction on Lower and Higher-Order Capabilities: Impacts on Innovation and Performance in Service Firms. The Journal of Business Strategies, Fall: 151-176.
Skaggs, B., & Leicht, K. 2005. Management Paradigm Change in the United States: A Professional Autonomy Perspective. In L. Keister (Ed.), Research in the Sociology of Work: Entrepreneurship, vol. 15: 123-149. Oxford, UK: Elsevier.
Skaggs, B., & Youndt, M. 2004. Strategic positioning, human capital, and performance in service organizations: A customer interaction approach. Strategic Management Journal, 25: 85-99
Skaggs, B., & Snow, C. 2004. The strategic signaling of capabilities by service firms in different information asymmetry environments. Strategic Organization, 2: 271-291.
Skaggs, B., & Huffman, T. 2003. A customer interaction approach to strategy and production complexity alignment in service firms. Academy of Management Journal, 46: 775-786.
